Frequently Asked Questions
Who do I call when there is a maintenance emergency?
I live in a dorm – who do I contact to obtain maintenance or repair services?
Who cleans my building and how often is it scheduled?
How do we get our carpets cleaned, floors waxed, or upholstery cleaned?
How do I get tables and chairs for a special event?
Who replaces burned out lights?
Who maintains the temperature in my building?
Who do I call if it is too hot/too cold?
What should I do if I want office furniture moved or adjusted?
Who is responsible for dumpsters?
How do I request services from Facilities Services?
Who do I call about pest control?
How do I get the status of a service request?
I lost my keys. What do I do?
How do I make a reservation for an automobile?
If I have concerns with the custodial service being provided in my area, what can I do?
Who do I contact with questions regarding Transportation and Parking?
Who do I call when there is a maintenance emergency?
During office hours (7:30 am – 5:00 pm ) please call Facilities Services at x7845. After 5:00 pm or on weekends call Campus Safety at x7855. A service request will still need to be submitted but the situation will be taken care of immediately. I live in a residence hall – who do I contact to obtain maintenance or repair services?
All service requests for repairs or maintenance in residence halls must be submitted by your Resident Director. We do not accept requests via the telephone. If it is an emergency, call x7845, otherwise contact your RA who will inform the RD who will submit a service request. Who cleans my building and how often is it scheduled?
The college has a janitorial contract with Skyline Building Maintenance. Custodial staff is assigned to each academic, residence hall and administrative building on campus.
Residence halls are cleaned during the day everyday Monday-Friday. Common areas only are cleaned in these buildings.
Administrative, academic and support buildings are cleaned during the evening everyday Sunday-Thursday. All areas of these buildings are cleaned except restricted access rooms.
There is also a day porter on duty Saturday and Sunday to service specified buildings on campus.
How do we get our carpets cleaned, floors waxed, or upholstery cleaned?
If a specific area in your buildings needs this type of service, please submit a Service Request. The request will be routed to Housekeeping for processing.
For students, notify your RA who will notify your RD for a service request. How do I get tables and chairs for a special event?
All events on campus are scheduled through Campus Events at x7235 or at events@lclark.edu. Campus Events notifies the Facilities Services Events Preparation staff of the needs for each event including set-up design, chairs, tables, trash & recycling containers, etc. and everything is delivered and set-up prior to the event. If you have last minutes needs or changes, please contact Campus Events and they will notify the Events Preparation staff. Who replaces burned out lights?
The custodial staff replaces burned out lights except when the lights are too high and then a staff person from Facilities Services is assigned the job. If you have a bulb that needs replaced, please submit a request through the Service Request System. If you are completely in the dark, please call x7845 or Campus Safety at x7855 if it is after hours. Once again for students, notify your RA who will notify your RD for a service request. Who maintains the temperature in my building?
A professional team of engineers, control engineers and plumbers maintain the temperatures in all campus buildings through a sophisticated electronic energy management control system. Who do I call if it is too hot/too cold?
The heating and cooling system operates using a set point system. The winter set point temperature is 71 degrees and the summer set point is 76 degrees (plus or minus 2 degrees). If the temperature in your area is outside of the 2 degree difference, please submit a Service Request and the engineering staff will investigate. The seasonal switch between the two set points is dictated by weather conditions. Therefore, if there is an unseasonably warm day in early spring the set point will not change over to summer temperature until the weather is consistently in that temperature range and the reverse is true in the winter. What should I do if I want office furniture moved or adjusted?
A Service Request needs to be submitted if office furniture needs to be moved or adjusted. The request is then assigned to the Events Preparation staff for action. Who is responsible for dumpsters?
The College has a contract with Trashco for all trash and dumpster pick-ups on campus. Trash and recycling is picked up on a regular schedule with additional pick ups scheduled on an as needed basis. How do I request services from Facilities Services?
For faculty and staff, use the Service Request System at http://sro.lclark. edu or on the Facilities Services website and follow the directions for establishing an account. Students are required to contact their RA or RD for service requests. Who do I call about pest control?
If you are experiencing an infestation of insects/pests, please notify your Resident Director as soon as possible. Facilities Services has a contracted pest control expert on call and service will be scheduled as soon as the service request is received. How do I get the status of a service request?
After you log into the Service Request system, click the button to Review Service Requests. A list of service requests you have entered that are still open will be displayed. If you have specific questions concerning a request please call x7845. I lost my keys. What do I do?
If you are a student, contact your Resident Director to submit a Service Request for key replacement and/or changing your door locks. A fee is assessed through Residence Life for lost keys. For other lost keys, a Service Request must also be submitted through the appropriate department staff assigned that responsibility. The College has a full-time locksmith on campus. If keys are lost during non-work hours, please contact Campus Safety at x7855. For problems relating to card key access, contact Campus Safety first to verify that your card is working correctly. If it is the card reader that is not working, contact your RD or Campus Safety to submit a service request. For faculty or staff, submit a service request for lost keys. How do I make a reservation for an automobile?
Contact Transportation and Parking at x7849 or visit their website at http://www.lclark. edu/dept/parking for more detailed information. If I have concerns with the custodial service being provided in my area, what can I do?
Contact Sharon Hayes, Operations Manager at x7843 or via e-mail at sharonh@lclark.edu to report your concern. Who do I contact with questions regarding Transportation & Parking?
Transportation & Parking is a department within Facilities Services. For questions dealing with Transportation & Parking please contact their office at x7857. Many questions can also be answered by going directly to their website at http://www.lclark. edu/dept/parking.
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