The Client Services team provides desktop computing support for faculty, staff and students via e-mail support, telephone support and on-site support. Desktop computing support involves all aspects of desktop computing that fall within our Supported Software List. Client Services is also responsible for working with faculty, staff and students to show them how technology can be applied to their current activities so that they are better able to perform their job duties and/or pursue their academic and research activities. A major goal of this group is to help our faculty and staff become self-sufficient with the technology that they need to use. Further, the Client Services group works closely with faculty to help them utilize instructional technology in ways that can augment traditional teaching methods.
The Technology Training Program is also a part of Client Services. This program offers a variety of workshops and training sessions throughout the year on tools and topics of interest to faculty, staff and students. It also works with other areas of IT to develop training for services and technology not included under the Client Services umbrella. This may include classroom technology training and Information Systems training. This program also offers self-paced learning resources such as tutorials, and coordinates special training sessions with interested faculty, staff and students.
Computer Labs are also managed by Client Services. Both PC and Macintosh labs are available on campus for student, staff and faculty use. An L&C login is required to use the labs. Some of the labs are also used for instructional and training purposes, and can be scheduled through the main IT office.
The Computer Purchase Program is responsible for all aspects of technology purchasing. This involves consulting with clients on appropriate technology for their needs, selecting vendors to provide the solutions, placing orders with those vendors, tracking the status of those orders, and finally delivering and consulting with the clients on the basic use of technology when it arrives. These services are offered for College purchases, with consultation available for individual purchases.