Helpsheets

Project Information

Training Calendar

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Top LCapps FAQs

• Who can I talk to about the upcoming calendar migration?
• How do I prevent messages from specific senders from being labelled as Spam?
• How do I get up to speed with LCapps?
• How can I forward my email to another email address?
• Will I still be able to use my desktop email program (Thunderbird, Apple Mail, Outlook, etc.)?
• Can I have LCmail and another Gmail account open at the same time?
• How much storage space do I get with my LCmail account?
• Gmail doesn’t use folders. How do I organize my messages?
• Can I access LCmail using my mobile device?
• What if I already use my @lclark.edu email address to log into my personal Google account?
• How does Google address privacy and security?

How do I prevent messages from specific senders from being tagged as spam?

To make sure that any messages you receive from a specific person outside our domain pass through the spam filter, create an email filter using the Never send it to Spam option:

1. In LCmail, click the gears icon > Mail settings > Filters > Create a new filter.
2. Enter the person’s address in the From field, and then click Next Step.
3. Select Never send it to spam, and then click Create Filter.

 

How do I get up to speed with LCapps?

Everyday use of the Apps suite (LCmail, LCdocs, LCcalendar, LCgroups, etc.) will be a change for many.  We recommend you set aside an hour or two to make sure you have a good grounding in any Apps you plan to use regularly.  We have a variety of options to match different learning styles:

• Email training@lclark.edu and ask to check out a Lynda.com license for comprehensive online training such as:  http://www.lynda.com/Gmail-tutorials/Essential-Training/77961-2.html or  http://www.lynda.com/Gmail-tutorials/for-Power-Users/84524-2.html
• Come to one of our training sessions -  https://www.lclark.edu/information_technology/google/training_calendar/
• Check out Google’s online training center -  http://learn.googleapps.com - we’ve found the following useful:
• • Gmail tips & tricks
  • Become a Gmail Ninja
  • Search and keyboard shortcuts
  • Recommended Gmail labs

How do I forward or set up a vacation message?

No matter what email client you use, you will need to configure forwarding or vacation settings in LCmail.  Go to lcmail.lclark.edu and in LCmail settings you can set up a “vacation responder,” forwarding and other management tasks.  For details, refer to the Google Help Center.

What happens to the emails from my @lclark.edu account when I begin using LCmail?

Once you activate your LCmail account, new email will be delivered to LCmail.  Most existing email and address books can be migrated to the new system using automated tools, helpsheets or tutorials.  IT staff will assist those who wish additional assistance with email migration.

 

Will I still be able to use my desktop mail program (Thunderbird, Apple Mail, Outlook, etc)

Yes. The new system allows IMAP connections. You will need to change some account settings for it to work properly, but it will all work the same way once you’ve updated your settings. 

 

Can I have LCmail and another Gmail account open at the same time?

Yes.  If you enable multiple sign-in, you can have both your LCmail and your other Gmail account open in different tabs or web browser windows.

 

How much storage space do I get with my LCmail account?

Your email account has 25 GB of storage, 25 times the amount you had in the old system.  You’ll probably never run out of space. In fact, a heavy email user who sends and receives lots of file attachments and archives all messages might use up to 5% of this space a year, so it would take many years to use up all of the available space. Also note that Google limits the size of outgoing email messages to 25MB, so you don’t have to worry about a few large files using up your storage space.

 

Gmail doesn’t use folders. How do I organize my messages?

Instead of folders, LCmail has a “labels” feature. Labels are similar to folders, but are more powerful and flexible, because you can add multiple labels to a message to categorize it in several ways. For details, see the Google Help Center .

When you migrate existing email to LCmail, your folder will automatically become Labels.  Any labels you create in using the web client will appear as folders in desktop email software such as Thunderbird, Apple Mail or Outlook.

 

Can I access LCmail using my mobile device?

Most likely.  Check Google Apps for Mobile to see if the app you wish to use has an interface that will work on your device.  You may also be able to use Google Sync services with your mobile device’s built-in apps.

What if I already use my @lclark.edu email address to log in to my personal Google account?

While it was possible to sign-up for a Personal/Consumer Google account with an @lclark.edu email address in the past, Lewis & Clark is now officially managing the lclark.edu Google Apps domain. After you migrate your account, you will need to rename your personal Google account. 

Don’t worry!  Your data is safe, and Google has made the process very easy.  For more information see Google’s support article on the topic.  It may also be possible to migrate data from your personal Google account to your LCapps account.

 

 

How does Google address privacy and security?

Google is very concerned about the security and privacy of their user’s data.  Your personal information will only be shared with those outside Lewis & Clark with your explicit consent.  Please refer to Google’s Privacy Policy for more information.

Looking for answers to specific questions?

• Search our comprehensive FAQ -  https://www.lclark.edu/information_technology/google/faq/lcapps_frequently_asked_questions.php
• Search Gmail’s help -  https://support.google.com/mail/?hl=en
• Call the Help Desk (x7225) or email consult  and we can research the issue and get back to you.