Talking to Difficult People

Each of us probably has a few folks in our lives who can be quite difficult from time to time, or more often. You know who they are. There are a myriad reasons you may have decided they’re a real challenge, and there are probably one or two reasons that are especially significant where they’re concerned. Nevertheless, you can find some ways to work with them, to increase the likelihood you can have an effective professional relationship with them. In this workshop, we’ll explore some strategies to apply, and you’ll leave with a few tools to try out with your difficult people.