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Information Technology

New telephone system coming to campus

May 27, 2015

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The IT department is pleased to announce that a change is coming to our campus’ phone system! The project involves moving to VoIP (Voice over IP) this July, replacing our existing analog telephony system with a more current, digital telephone system.  

Why are we doing this?

Quite simply, support for our existing telephone system is ending.  As with most technology, it’s time to move to the next generation in order to stay current.  This move also aligns us well with many of our peer colleges in meeting industry standards.

Who will this affect?  

All staff and faculty will be receiving new phones.  These include all desk phones and classroom phones.

What are we doing?

The first step to this project began earlier this year.   The IT Infrastructure team replaced all of the network switches on all 3 campuses (160+ in total!).  

The next phase of the project will be to install the new phones on desks next to existing phones.  The new phones won’t work right away: since there are so many, we need some time to get them out there and ready to go prior to making the switch.  Our plan is to do a single massive cut-over to the new phones over one weekend in July.  At that point, your old phone will stop working and your new phone will be on.  We will then schedule someone to come by in the following weeks to pick up your old phone so we can recycle them.

What does this mean to you?

Besides having 2 phones on your desk for a few short weeks, this shouldn’t impact you too much.  The feature functionality will remain the same as that of your existing phone, although, of course, icons and buttons will look a little different and be in different places.  As your new phones get delivered and installed, you will receive handy documentation on how to use them.  

 Additionally, the only other notable change will be that you will no longer need to dial an escape character, 9, to dial external phone numbers.

How will I know when things are happening?

As this project progresses, and dates are defined, we will keep the project page updated.  Communications are planned regarding time frames for events and will be emailed out accordingly.