How to Receive Service at the IT Service Desk
February 17, 2017
Receiving technical support is easy at Lewis & Clark College. Simply contact the IT Service Desk. You can reach us by phone at x7225 or by email at firstname.lastname@example.org. You can also visit us in person. We are located in the basement of Watzek. When you enter the library, just follow the blue dots. We’re here to help.
These are our hours of operation.
Monday – Thursday 9:00 AM – 7:00 PM
Friday 9:00 AM – 5:00 PM
Weekends 12:00 PM – 5:00 PM
Summer & Breaks 9:00 AM – 5:00 PM [M-F]
Sending an email to email@example.com will auto generate a Track-It work order and assign it to the IT Service Desk for processing. When you open a work order you can expect to hear from us within 48 business hours. We work closely with the entire IT Department to ensure you receive the help and support you need. If you are a frequent user of the IT Service Desk, let us know and we can grant you Track-It Self-Service access, which will allow you to view your work orders online.
If you have a technical emergency, it’s best to give us a call. Leaving a voice mail message will also auto generate a Track-It work order on your behalf. Whether calling or emailing, please include the following information to help us expedite your request.
- Phone #
- Device Type
- Details Regarding your Issue or Request
We have two full-time staff members onsite while the majority of our team is made up of friendly and helpful student workers. We provide our student workers with access to in-depth training designed to get them up to speed quickly. In the off chance you find yourself needing to escalate an issue, you may ask to speak with a staff member.
We are eager to help you with your institutional and personal technological needs and are committed to providing you with the best service possible. Your satisfaction is our primary concern and we take that very seriously. When it comes to technology “We Know IT” and we look forward to assisting you!
For more information:Information Technology Service Desk