What We Do and Don't Do

We do:

• Listen to your concerns and questions
• Help you identify underlying issues
• Identify and explore options and next steps
• Discuss resolution strategies
• Provide another—and impartial—perspective
• Help you prepare for a difficult conversation with another person
• Facilitate difficult conversations as an impartial third party
• Help open avenues of communication
• Suggest resources and make referrals to appropriate resources
• Work with you when you’re trying to navigate through campus bureaucracy
• Assist in sorting through why communications you’ve tried may have broken down, and offer some ways to address that
• Coaching
• Gather more information about your situation, when you ask for that
• Track patterns of perceived challenges on campus, while maintaining confidentiality
• Suggest strategies for addressing systemic issues present on campus as appropriate

We don't:

• Maintain records that identify you after we’ve completed our work together
• Represent individuals in formal procedures
• Conduct or participate in formal investigations or processes
• Provide psychological counseling
• Offer legal advice
• Testify or gather evidence for formal administrative processes
• Advocate for individuals or departments
• Revise or rescind policies
• Serve as an office of record