What if I need help with my computer?

18. Can I get help using my computer? What support options are available?
19. I bought a computer from the Computer Showroom, and now I'm having problems. What should I do?
20. Who can I contact if I have questions?

Can I get help using my computer? What support options are available?
The IT Help Desk, located on the first floor of Watzek Library provides face-to-face support for all forms of computer problems. Limited on-site support in the Residence Halls is available by appointment with the residence hall technician. E-mail consult for your non-emergency computing questions.

Once you've determined that your problem is not software or network-related, we have certified Apple and Dell technicians on staff to facilitate warranty repairs on computers purchased through the Computer Showroom. Other hardware repairs will be referred to either the manufacturer or a local computer repair shop.

I bought a computer from the Computer Showroom, and now I’m having problems. What should I do?
If your computer is still under warranty, we recommend you call the manufacturer first. Be prepared to provide your computer’s serial number or service tag code when you call, and make sure you get a case number assigned to your call. If you need help diagnosing your computer problem, contact the Help Desk at x7225 or the Computer Showroom at x7250. We have a limited number of certified Apple and Dell technicians on staff, available for warranty work on a first-come, first-served basis. You can read about your Dell hardware warranty here. You can read about your AppleCare Protection Plan here.
If your computer is no longer under warranty, please see this list of support providers:
http://www.lclark.edu/infotech/HWSW/perscomprepair.html.
If you are having problems with the network connection in your residence hall room, you can call the Help Desk at x7225.

Who can I contact if I have questions?
Students and parents can contact the Computer Showroom with questions about computer purchasing. Send an email to cpp@lclark.edu, or call 503.768.7250. Call the Information Technology Main Office at 503.768.7020 with general technology questions. Contact Residence Life (503.768.7123) with residence hall-specific questions.

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