Computer Showroom • 503-768-7250 • cpp@lclark.edu

headerReturn Policy
All sales are final. Return policies apply to both retail and institutional purchases. We realize that a product may be defective, or there may be other extraordinary circumstances, and thus a customer may ask for a return. Vendors and manufacturers are increasingly strict about accepting computer equipment returns, so the following criteria must be satisfied in order to obtain a full refund:

- The item must be returned within two weeks of purchase. This includes merchandise that you believe to be incompatible with your existing computer equipment.
- The item must be unopened and unused.
- Incompatible equipment is not necessarily defective. You are responsible for ensuring that selected merchandise is compatible with your equipment. Assistance in selecting compatible equipment is provided by request.
- If you believe the item to be defective, you must contact us and return the item within two weeks of purchase. We may ask you to contact the manufacturer, or we may ask our techs to verify that the product is defective before we are able to process a return or exchange. The manufacturer may require you to contact them directly. If the item is in fact defective, it must be returned with its original packaging and in good condition.
- Special orders are not refundable, but may be replaced if product is defective.

We reserve the right to refuse ALL returns including returns for defective or incompatible equipment. Refunds for retail customers are processed through the Cashier’s Office, and usually take one to two weeks. Checks can be picked up in the Cashier’s Office. In some cases refunds will be at current market prices rather than the purchase price.