HelpsheetsDownload pdf versions of helpful instructions on using your computer.

FAQsfrequently asked questions about IT sevices.

Supported Softwarewhat software IT can give you help with.

The fact is, at some point we all need computing help. Often, when computer "disaster" strikes, it's hard to know who to call or where to go for help. Below is a list of some of the HELP services the Information Technology Division provides. Remember, if you don't know who to call, dial x7225.

General Computing Help

The Infomation Technology Help Desk

The IT Help Desk, located on the first floor of the library, provides front-line, face-to-face support for all forms of computer problems. If they cannot answer your question, they will refer it to the appropriate Senior Consultant. Services at the Help Desk include:

• Network and General Computer Troubleshooting
• Disk Repair
• Password Changes
• Assistance installing and configuring supported PCMCIA Ethernet and Wireless Network Cards
• General Computing Questions

The Watzek Lab Desk

The Watzek Lab Desk, located on the second floor of the library, provides support for the Dubach and Watzek computer labs and the software and hardware installed in those labs. If they cannot answer your question, they will refer it to the IT Help Desk. Services at the Lab Desk include:

• Disk Repair
• Assistance with Scanning or Document Translations
• General Computing Questions on using software installed in the public computer labs
• On Demand training for supported software in the public labs

IT Help Line - x7225

This is your #1 call in a computer emergency. The Help Line serves as an entry point for all computing problems or questions.

consult@lclark.edu

The Consult e-mail account provides on-line support for your computing questions. Send mail to consult when you have a non-emergency question. A Consultant will research the answer if necessary, and reply ASAP. Responses are generally sent out within 24 business hours, depending on the nature of the problem.

Consultants - x7225

This is the second tier of support, beyond the IT Help Desk. Call if you'd like to make an appointment for a one-on-one consultation.

Computer Training - x7020

Training can often circumvent many of the day-to-day computing problems you'll run into. Call for details! Available training tools include the following:

• Helpsheets, manuals and guides
• CD-based tutorials (available on reserve at the IT main office)
• On-campus classes

Once you've determined that your problem is not software-related (to do that, call the IT Help Desk), we have certified Apple and IBM technicians on staff who are available to assist with hardware repairs. Contact the IT Help Desk for more information.

 

Other Types of Help

Pre-purchase Consulting - x7250

When you are thinking of buying a new computer, new software, or an upgrade for either, call the Computer Showroom. We'll help you find the right product to fit your needs and your budget!

Media Services:

Presentation Preparation - Equipment Reservation - x7290

Are you planning to use overheads, video, sound, or a data projector for a presentation? Media Services provides consultation on the media portion of your presentations. This is the number to call to reserve equipment.

Presentation Preparation - Multimedia and Video Services - x7291

You want to integrate multi-media into your academic presentation, but aren't sure where to start. This is the number to call for multi-media consultation.

 

Created by: consult@lclark.edu

Updated: 26 July 2005