The IT Help Desk, located on the first floor of the library, provides front-line, face-to-face support for all forms of computer problems. Someone is available Monday through Thursday from 8:30AM - 5PM and 6PM - 9PM, Friday 8:30AM - 5PM, Saturday Noon - 5PM, Sunday Noon - 5PM and 6PM-9PM. If they cannot answer your question, they will refer it to the appropriate Senior Consultant. Services at the Help Desk include:
- Network and General Computer Troubleshooting
- Virus Removal
- Password Changes
- Backup Assistance
- General Computing Questions
IT Help Line - x7225
This is your #1 call in a computer emergency. The Help Line serves as an entry point for all computing problems or questions.
The Consult e-mail account provides on-line support for your computing questions. Send mail to consult when you have a non-emergency question. A Consultant will research the answer if necessary, and reply ASAP. Responses are generally sent out within 24 business hours, depending on the nature of the problem. There is also a web form to contact a Consultant.
This is the second tier of support, beyond the IT Help Desk. Call the IT Main Office (x7020) if you’d like to make an appointment for a one-on-one consultation.
Field Technicians -
We have certified Mac and PC technicians on staff who are available to assist with hardware repairs for institutional machines, or computers under warranty from Apple or Dell. Contact the IT Help Desk for more information.
Computer Repair -
For computers not under warranty, we have compiled a list of local computer repair shops who may be able to help you out.
Other Types of Help
Presentation Preparation - Equipment Reservation - x7290
Are you planning to use overheads, video, sound, or a data projector for a presentation? Media Services provides consultation on the media portion of your presentations. This is the number to call to reserve equipment.
Presentation Preparation - Multimedia and Video Services - x7291
You want to integrate multi-media into your academic presentation, but aren’t sure where to start. This is the number to call for multi-media consultation.