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Information Technology

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    It came to the attention of Information Technology late last week that Google was catching  email reminders regarding the need to change your password in their spam filter.  The result was that people’s passwords expired with little or no advance notice. Since learning of this issue, Information Technology has identified why the emails were being caught as spam and have changed our process to resolve the issue.
  • Webdisk maintenance has concluded. Service was unavailable from June 12, 8pm to June 13, 2:30pm. If you have any questions, please contact the IT Service Desk at 503 768 7225 or itservice@lclark.edu
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    As part of the scheduled IT monthly maintenance plan, the IT Infrastructure team will be performing required maintenance on Watzek Data Center internal network components. We do not anticipate any downtime. However, as with all maintenances, and best planning efforts, there is an unfortunate risk of unforeseen outages. As such, the maintenance plan has a series of Go/No-go decision points as well as back-out strategies which will minimize any downtime.

    Maintenance window:
    June 16, 2016
    6:00am - 8:00am

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    Targeted Phishing Message Hits Campus with the subject: Urgent Web Advisor Portal Re-Validation.  DO NOT CLICK ON THE LINK IN THE MESSAGE!
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    We are reviving the LC Google User Group in the form of a monthly update newsletter detailing Google Apps news and updates as well as information specific to Google Apps for Education at LC.
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    Phishing schemes are on the rise!
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    Would you like to save valuable time when reserving and collecting equipment at the IT Service Desk?  Now you can! The IT Service Desk has a new online site for booking equipment reservations in real time!
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    Webdisk services will be unavailable Sunday, June 12, through Monday, June 13.
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    On Thursday, March 31st, Lewis & Clark experienced a broad and significant systems outage that lasted approximately 2.5 hours
  • At 12:33 p.m. on Friday afternoon, a message was accidentally sent to all @lclark.edu email users.  This included current students, recent alumni, faculty and staff.
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    Lewis & Clark Faculty are invited to join us this May for a week dedicated to effective use of technology in your teaching and research. We offer over fifty sessions with a mix of everyday topics, emerging trends and discussions on successful application. The Institute follows a conference format organized in tracks. Click here to register.
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    The IT Infrastructure team will be performing required maintenance on the Watzek Data Center internal network. We do not anticipate any downtime, due to designed redundancies in the infrastructure. However, as with all maintenance at Lewis & Clark, there is an unfortunate risk of unforeseen consequences.

    Maintenance window:
    March 31, 2016
    6:30 - 7:30am
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     Tax Scammers Target Might Target You: Here’s What to Do

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    In order to perform emergency maintenance we will be taking Colleague offline from 9AM-Noon on Saturday, January 23rd.  
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    Details of classroom equipment upgraded or replaced by Information Technology during Winter Break.
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    This spring we’re updating Moodle with a new, responsive theme that better supports mobile devices and recently upgraded Moodle elements.
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    Moodle Storage Upgrade
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    During the winter break, IT Infrastructure teams will be performing maintenance tasks on some of our core network systems.
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    Information Technology’s video, “IT Baby”, which introduces the IT Service Desk, was recently awarded a Communication Award by ACM’s Special Interest Group on University and College Computing Services (SIGUCCS).
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    Inquiring on the use of WebDisk institutionally.
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    IT has successfully completed the network upgrade and subsequent migration to Voice over IP (VoIP) for our phones.
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    Colleague will be unavailable on Friday, October 16th from 6:00 pm to 9:00 pm so that we can perform some critical system maintenance.    During this time Colleague, WebAdvisor and Informer will not be available.
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    Colleague will be unavailable on Saturday, September 26th from 9:00am to 11:00am so that we can apply the latest User Interface (UI) update.    During this time Colleague will not be available.
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    Google Groups are automatically created for curricular classes and other administrative groups. These groups are used as email lists and to collaborate with other Google Apps. The process for making manual additions to these groups has changed.
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    Thursday, August 28th, Information Technology suffered unfortunate and untimely outages on three separate ESX servers.  An ESX server is used to manage our multiple virtual servers, where many of our network services live.
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    Information Technology can no longer purchase VCRs for installation in classrooms and will gradually phase out this equipment. We encourage faculty who use VHS tapes in the classroom to contact us for help.
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    For the 2015-2016 academic year, Moodle will run version 2.8 and we will update our default theme to improve usability on mobile devices. The 2014-2015 default theme will remain available as well.
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    Information Technology requests that you please do not upgrade your computer until the operations team has had a chance to work with new versions and validate them with our existing applications.
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    On Saturday, August 8, IT will be switching our current analog phone system to a new VoIP system, which uses network cables and switches rather than phone lines.
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    To allow the Resource Lab to better address its academic mission at the College, it is changing the policies and costs associated with specialty printing there for Administrative Offices and Student Organizations.

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