- Information Technology - Lewis & Clark
Voicemail retention changes
On April 1st, 2024 Information Technology will be changing the College’s voicemail retention practices in order to reduce storage utilization and the number of full voicemail inboxes. These changes will impact voicemail messages delivered both to your voicemail inbox, as well as your LC email inbox. Moving forward, voicemails will be automatically archived and deleted on a regular schedule. Please read our article to learn more about this change.
All voicemail messages older than 90 days will be permanently deleted from your LC email inbox and voicemail inbox on April 1st, 2024. If you have voicemail messages that you would like to save, please download locally or to another storage location prior to this date.
Zoom Changes - SSO & Account Provisioning
Starting this spring, IT will integrate Single Sign On (SSO) and Zoom. This process will also automatically provision Zoom licenses to Lewis & Clark accounts logging into Zoom for the first time. Staff and faculty employees will get Pro Zoom licenses, students will receive basic licenses with the option to request a Pro license.
Freshservice - New IT Ticketing System
We’re excited to introduce our new IT ticketing system! Freshservice by Freshworks is a modern service management platform aimed at streamlining and enhancing how we handle technical requests and IT support inquiries on campus. In the coming days you will begin seeing Freshservice emails from ITService@lclark.edu
While this implementation brings changes to our backend and workflow, you can continue to submit requests via email, phone, or by stopping at our friendly Service Desk between 9am and 5pm, Monday through Friday.
New Zoom Minimum Version 10/25
To address a security vulnerability, on October 24th, 2023 L&C’s Zoom instance will be set to a new minimum version requirement for all clients. Mac and Windows workstations need to update to Zoom 5.16.2 in order to continue joining and hosting meetings. Out of date Zoom applications will not be able to join L&C hosted meetings.
Email Authenticity Initiative
As part of our ongoing efforts to combat phishing attempts and email fraud, IT will be implementing DMARC (Domain-based Message Authentication, Reporting, and Conformance) to protect our community from malicious activities. Find more details in this article, along with a request for your help and a timeline for implementation of this critical IT project.
Former Employee Accounts to be Permanently Deleted this Summer
Former employee accounts to be deleted on July 15th, 2023. This account deletion includes any staff that separated from the college prior to July 15th, 2022. Professor Emeritus and Retired Employees are exempt from this account deletion and suspension.
Now is the time to make sure you have transferred Google Drive files to make sure you don’t lose access to files owned by former employees. Find specific information on the procedure IT takes towards removing these accounts as well as recommendations for supervisors in order to prevent data loss.
Google Plus Rollout For All Employees
IT has rolled out Google Education Plus licenses to all LC staff and faculty. This upgrade will give Lewis & Clark an expanded set of security and protection tools, such as enhanced phishing detection and protection against malicious attachments.
Google Sites Migration
Migration Timeline for Classic Google Sites
Google Quota Implementation
Voicemail to Email
The Information Technology department is happy to announce the availability of voicemail to email functionality on all three campuses. This technology will be activated for all LC staff and faculty beginning Monday, July 18th. Voicemail to email provides a convenient and easy way to stay on top of incoming phone messages.
Google Photos Discontinued at Lewis & Clark
Former Employees and Alumni Google Accounts to be Permanently Deleted this Summer
Now is the time to transfer ownership of Google Drive files to make sure you don’t lose access to files owned by former employees or students.
We’ve already shared information on how to avoid data loss when former student and employee accounts are deleted. We are following up with specific information on the plan to remove these accounts.
Lewis & Clark accounts will no longer have access to Google Photos starting July 1, 2022
Google Photos will be turned off for all Lewis & Clark accounts on July 1, 2022. The Google Photos application is not a core service covered by the Google for Education Workspace agreement with schools. In addition, Google Photos application poses a storage liability with the end of free unlimited storage for schools.
Resource Lab Open for Projects
Its door may be closed, but the Resource Lab is open for projects!
WiFi Infrastructure Replacement Milestone - March 31, 2022
Registration is Open for the 2022 Faculty Technology Institute
Don’t Lose Data During Spring Cleaning
March Mobile Labs Update
EdTech Spring News Review
IT Offers Incentives to Reduce Data Storage by June 1, 2022
2022 Faculty Technology Institute Deep Dive Application
Announcing our Spring Cleaning Campaign
Mobile Computer Labs Update
Save the Date! Faculty Technology Institute - May 16-20
A Spring 2022 Zoom Review
Mobile and Remote Labs Update
WiFi Infrastructure Replacement Milestone - January 11, 2022
Google Ending Unlimited Storage for Schools
Read more of our stories by clicking on the links below.
Information Technology is located in Watzek Library on the Undergraduate Campus.
MSC: 97
email ITservice@lclark.edu
voice 503-768-7225
fax 503-768-7228
Chief Information Officer Adam Buchwald
Information Technology
Lewis & Clark
615 S. Palatine Hill Road MSC 97
Portland OR 97219