- Information Technology - Lewis & Clark

IT

Voicemail retention changes

On April 1st, 2024 Information Technology will be changing the College’s voicemail retention practices in order to reduce storage utilization and the number of full voicemail inboxes. These changes will impact voicemail messages delivered both to your voicemail inbox, as well as your LC email inbox. Moving forward, voicemails will be automatically archived and deleted on a regular schedule. Please read our article to learn more about this change.

All voicemail messages older than 90 days will be permanently deleted from your LC email inbox and voicemail inbox on April 1st, 2024. If you have voicemail messages that you would like to save, please download locally or to another storage location prior to this date.

IT

Zoom Changes - SSO & Account Provisioning

Starting this spring, IT will integrate Single Sign On (SSO) and Zoom. This process will also automatically provision Zoom licenses to Lewis & Clark accounts logging into Zoom for the first time. Staff and faculty employees will get Pro Zoom licenses, students will receive basic licenses with the option to request a Pro license.

IT

Freshservice - New IT Ticketing System

We’re excited to introduce our new IT ticketing system! Freshservice by Freshworks is a modern service management platform aimed at streamlining and enhancing how we handle technical requests and IT support inquiries on campus. In the coming days you will begin seeing Freshservice emails from ITService@lclark.edu

While this implementation brings changes to our backend and workflow, you can continue to submit requests via email, phone, or by stopping at our friendly Service Desk between 9am and 5pm, Monday through Friday.

IT

New Zoom Minimum Version 10/25

To address a security vulnerability, on October 24th, 2023 L&C’s Zoom instance will be set to a new minimum version requirement for all clients. Mac and Windows workstations need to update to Zoom 5.16.2 in order to continue joining and hosting meetings. Out of date Zoom applications will not be able to join L&C hosted meetings.

IT

Email Authenticity Initiative

As part of our ongoing efforts to combat phishing attempts and email fraud, IT will be implementing DMARC (Domain-based Message Authentication, Reporting, and Conformance) to protect our community from malicious activities. Find more details in this article, along with a request for your help and a timeline for implementation of this critical IT project.

IT

Former Employee Accounts to be Permanently Deleted this Summer

Former employee accounts to be deleted on July 15th, 2023. This account deletion includes any staff that separated from the college prior to July 15th, 2022. Professor Emeritus and Retired Employees are exempt from this account deletion and suspension.

Now is the time to make sure you have transferred Google Drive files to make sure you don’t lose access to files owned by former employees. Find specific information on the procedure IT takes towards removing these accounts as well as recommendations for supervisors in order to prevent data loss.



IT

Google Plus Rollout For All Employees

IT has rolled out Google Education Plus licenses to all LC staff and faculty. This upgrade will give Lewis & Clark an expanded set of security and protection tools, such as enhanced phishing detection and protection against malicious attachments.

2022 Google Storage Migration, IT

Google Quota Implementation

Google storage quotas are being enforced on December 1st. Google Drive, Email, and other Google services will impact your total storage capacity. Learn more about what you can do to curate your data and implement best practices to stay under the quota limit.
email, phone, voicemail

Voicemail to Email

The Information Technology department is happy to announce the availability of voicemail to email functionality on all three campuses. This technology will be activated for all LC staff and faculty beginning Monday, July 18th. Voicemail to email provides a convenient and easy way to stay on top of incoming phone messages.

2022 Google Storage Migration, google photos, google, IT

Google Photos Discontinued at Lewis & Clark

On July 1, 2022, Google Photos was turned off for Lewis & Clark Google Accounts to help meet Google’s new storage limits for higher education. For those who may still have photos to delete, IT has a process and guide to help those who may need to free up file storage.
google, information technology, IT, storage

Former Employees and Alumni Google Accounts to be Permanently Deleted this Summer

Now is the time to transfer ownership of Google Drive files to make sure you don’t lose access to files owned by former employees or students.

We’ve already shared information on how to avoid data loss when former student and employee accounts are deleted. We are following up with specific information on the plan to remove these accounts.

google, information technology, IT, photos, storage

Lewis & Clark accounts will no longer have access to Google Photos starting July 1, 2022

Google Photos will be turned off for all Lewis & Clark accounts on July 1, 2022. The Google Photos application is not a core service covered by the Google for Education Workspace agreement with schools. In addition, Google Photos application poses a storage liability with the end of free unlimited storage for schools.

edtech, IT, printing, Resource Lab

Resource Lab Open for Projects

Its door may be closed, but the Resource Lab is open for projects!

WiFi Infrastructure Replacement Milestone - March 31, 2022

WiFi replacement complete for CAS academic buildings.
educational technology, faculty event, faculty technology institute, information technology

Registration is Open for the 2022 Faculty Technology Institute

Lewis & Clark Faculty are invited to join us this May for the 2022 Faculty Technology Institute—a week dedicated to the effective use of technology in your teaching and research. We offer a variety of sessions mixing everyday topics, emerging trends, and discussions on their successful application. Click here to register.
educational technology, google, information technology, storage

Don’t Lose Data During Spring Cleaning

This comes as a follow-up to our announcement regarding changes to Google’s storage policy. Be sure to review that announcement if you have not done so.
classroom, computer labs, educational technology, information technology

March Mobile Labs Update

The laptop computer cart of thirty Windows PC laptops is now available for checkout by faculty and staff for instructional use in JR Howard Hall.
classroom, educational technology, google, information technology, Moodle, zoom

EdTech Spring News Review

Here’s a rundown of EdTech spring news worth revisiting.

IT Offers Incentives to Reduce Data Storage by June 1, 2022

IT will award $25 gift cards each month to the faculty member, staff member, and student with the greatest percentage reduction in storage. 
faculty technology institute, FTI2022, information technology, video

2022 Faculty Technology Institute Deep Dive Application

This year, the 2022 Faculty Technology Institute Deep Dive project track will focus on providing instructors the tools and resources needed to make course content more accessible for all learners.
educational technology, google drive, google, storage

Announcing our Spring Cleaning Campaign

Beginning today, we are undertaking a multi-pronged effort to reduce our data storage in Google, which will include finding alternative storage solutions, deleting suspended accounts, and reducing individual storage.
computer labs, educational technology, information technology

Mobile Computer Labs Update

IT is finalizing preparations to deploy two mobile laptop PC carts.
educational technology, faculty technology institute, FTI2022, information technology

Save the Date! Faculty Technology Institute - May 16-20

Be sure and save the date for the 2022 Faculty Technology Institute, which will take place the week of May 16-20.
educational technology, information technology, update, zoom

A Spring 2022 Zoom Review

With the beginning of the Spring 2022 term and the return to in-person teaching not until February 7, it’s a good time to review some important Zoom feature additions and updates from the past year that you may have missed.
computer labs, information technology, learning remotely, remote access, software, teaching remotely

Mobile and Remote Labs Update

Information Technology continues to move forward with our plan to offer flexible computer lab options for the Spring 2022 term with a combination of remote and mobile labs.

WiFi Infrastructure Replacement Milestone - January 11, 2022

Law campus WiFi replacement is completed.
google, information technology, IT, storage

Google Ending Unlimited Storage for Schools

In a major change to its offering for schools and students, Google will no longer offer unlimited storage to educational institutions beginning in July of 2022.

Read more of our stories by clicking on the links below.