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LiveWhale Support

Known Issues and LiveWhale Status

Here is a list of known issues and a live status feed.

Known Issues

  • Older mp3 podcast players broken

    Certain older mp3 podcast players need un update to their URLs, as the player can no longer locate the file. Contact New Media for assistance.

    Posted on Apr. 6th, 2012 at 3:45pm by Morgan Grether
  • Navigations Editing Issues

    Some editors are experiencing issues when making changes to their navigation menus.

    Posted on Mar. 22nd, 2012 at 10:15am by Morgan Grether
  • Image Upload Fails for Some Users

    Some users, particularly on older computers, are unable to upload images in LiveWhale.

    Posted on Mar. 21st, 2012 at 10:54am by Morgan Grether
  • Some News Stories Produce Server “500” Error

    Some departments and offices have experienced an issue in which a user clicks on a news story and gets a “SERVER ERROR” page instead of the story. This can be fixed by a member of New Media rebuilding your /news/ folder. It is a quick fix, but one that is just group-by-group. We are therefore working with White Whale on a site-wide fix.

    Posted on Feb. 14th, 2012 at 3:40pm by Morgan Grether
  • Maps

    Maps: Some issues remain with the new LiveWhale Places module and how it interacts with a maps widget and the Google API. Some maps may not display correctly.

    Posted on Nov. 30th, 2011 at 3:49pm by Morgan Grether
  • Anchor Tags

    Anchor Tags: Currently, anchor tags need to be “nested” within an HTML tag to work. This may be due to TinyMCE. We are working on a solution with WhiteWhale. Not this: <a name=”anchor”></a><h4>Title</h4>. But this: <h4><a name=”anchor”></a>Title</h4>

    Posted on Jul. 14th, 2011 at 10:30am by Lawrence Siulagi
  • Comments don’t display when activated

    Comments don’t display on the public facing site when activated within a News or Events story. All comments have been switched off purposefully because of an issue with spam. We will reactivate them once we have a spam filtering system in place.

    Posted on Jul. 11th, 2011 at 1:33pm by Lawrence Siulagi

LiveWhale Status

  • Twitter profile image lcsystemstatus: Known issues post-upgrade: https://t.co/EWs3WEwwHM
    Posted on August 20, 2013 at 11:00 am
  • Twitter profile image lcsystemstatus: Known issues with LiveWhale upgrade: http://t.co/6JYHTwZJoz…
    Posted on August 20, 2013 at 10:59 am
  • Twitter profile image lcsystemstatus: Search is down for some users.
    Posted on August 19, 2013 at 10:08 pm
  • Twitter profile image lcsystemstatus: Known issues with LiveWhale upgrade: https://t.co/pdkOieT3ni
    Posted on August 2, 2013 at 2:13 pm
  • Twitter profile image lcsystemstatus: Search is down for some users, from a "login.lclark" error.
    Posted on August 1, 2013 at 2:48 pm
  • Twitter profile image lcweblab: Refreshing the Lewis & Clark Web Design: http://t.co/2suypu8i0I
    Posted on July 30, 2013 at 4:15 pm
  • Twitter profile image lcsystemstatus: Known issues with LiveWhale upgrade: https://t.co/pdkOieT3ni
    Posted on July 22, 2013 at 10:32 am
  • Twitter profile image lcweblab: Known Issues, Post-Upgrade: https://t.co/UlNPSxzVny
    Posted on July 18, 2013 at 6:22 pm
  • Twitter profile image lcsystemstatus: Editing is back on. Systems are running well.
    Posted on July 18, 2013 at 6:21 pm
  • Twitter profile image lcsystemstatus: LiveWhale editing is off, part of a major upgrade this week.
    Posted on July 15, 2013 at 5:30 pm
  • Twitter profile image lcweblab: Major LiveWhale Upgrade this week: https://t.co/lIgtcTA6KX
    Posted on July 15, 2013 at 1:44 pm
  • Twitter profile image lcsystemstatus: Editing will be turned off at 5pm Pacific time for LiveWhale upgrade.
    Posted on July 15, 2013 at 1:44 pm
  • Twitter profile image lcweblab: Refreshing the Lewis & Clark Web Design: https://t.co/5PfJMl2VhU
    Posted on July 2, 2013 at 4:01 pm
  • Twitter profile image lcweblab: Major LiveWhale upgrade for Lewis & Clark: https://t.co/3XxPgyoBoc
    Posted on June 28, 2013 at 9:15 am
  • Twitter profile image lcsystemstatus: All systems are running normally.
    Posted on June 14, 2013 at 4:05 pm
  • Twitter profile image lcsystemstatus: Undergrad visit form is down. Working on a fix.
    Posted on June 14, 2013 at 3:04 pm
  • Twitter profile image lcsystemstatus: All systems are running normally. Go to http://t.co/W1fzn7d54b for help.
    Posted on June 14, 2013 at 7:42 am
  • Twitter profile image lcsystemstatus: Working on the search engine this morning. Sorry for any inconvenience.
    Posted on June 13, 2013 at 9:45 am
  • Twitter profile image lcsystemstatus: All systems are running normally. Go to http://t.co/W1fzn7d54b for help.
    Posted on June 10, 2013 at 1:55 pm

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