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LiveWhale Support

Known Issues and LiveWhale Status

Here is a list of known issues and a live status feed.

Known Issues

  • Older mp3 podcast players broken

    Certain older mp3 podcast players need un update to their URLs, as the player can no longer locate the file. Contact New Media for assistance.

    Posted on Apr. 6th, 2012 at 3:45pm by Morgan Grether
  • Navigations Editing Issues

    Some editors are experiencing issues when making changes to their navigation menus.

    Posted on Mar. 22nd, 2012 at 10:15am by Morgan Grether
  • Image Upload Fails for Some Users

    Some users, particularly on older computers, are unable to upload images in LiveWhale.

    Posted on Mar. 21st, 2012 at 10:54am by Morgan Grether
  • Some News Stories Produce Server “500” Error

    Some departments and offices have experienced an issue in which a user clicks on a news story and gets a “SERVER ERROR” page instead of the story. This can be fixed by a member of New Media rebuilding your /news/ folder. It is a quick fix, but one that is just group-by-group. We are therefore working with White Whale on a site-wide fix.

    Posted on Feb. 14th, 2012 at 3:40pm by Morgan Grether
  • Maps

    Maps: Some issues remain with the new LiveWhale Places module and how it interacts with a maps widget and the Google API. Some maps may not display correctly.

    Posted on Nov. 30th, 2011 at 3:49pm by Morgan Grether
  • Anchor Tags

    Anchor Tags: Currently, anchor tags need to be “nested” within an HTML tag to work. This may be due to TinyMCE. We are working on a solution with WhiteWhale. Not this: <a name=”anchor”></a><h4>Title</h4>. But this: <h4><a name=”anchor”></a>Title</h4>

    Posted on Jul. 14th, 2011 at 10:30am by Lawrence Siulagi
  • Comments don’t display when activated

    Comments don’t display on the public facing site when activated within a News or Events story. All comments have been switched off purposefully because of an issue with spam. We will reactivate them once we have a spam filtering system in place.

    Posted on Jul. 11th, 2011 at 1:33pm by Lawrence Siulagi

LiveWhale Status

  • Twitter profile image lcsystemstatus: Search is back online. Report any issues to grether@lclark.edu
    Posted on May 22, 2017 at 10:12 am
  • Twitter profile image lcsystemstatus: The search engine for WWW is down. Working on a fix.
    Posted on May 22, 2017 at 8:25 am
  • Twitter profile image lcsystemstatus: Search is back online. Report any issues to grether@lclark.edu
    Posted on May 16, 2017 at 8:09 am
  • Twitter profile image lcsystemstatus: The search engine for WWW is down. Working on a fix.
    Posted on May 15, 2017 at 4:46 pm
  • Twitter profile image lcsystemstatus: Search is back online. Report any issues to grether@lclark.edu
    Posted on May 8, 2017 at 7:38 pm
  • Twitter profile image lcsystemstatus: The search engine for WWW is down. Working on a fix.
    Posted on May 8, 2017 at 9:36 am
  • Twitter profile image lcsystemstatus: The LiveWhale CMS is running normally. Go to https://t.co/jneTQGbH1s for help.
    Posted on April 10, 2017 at 11:19 am
  • Twitter profile image lcsystemstatus: Search engine is back online after downtime on Sunday. Report remaining issues you encounter to grether@lclark.edu
    Posted on April 2, 2017 at 11:07 pm
  • Twitter profile image lcsystemstatus: Search engine for https://t.co/dkBSK7eBds is offline. Working a fix.
    Posted on April 2, 2017 at 5:24 pm
  • Twitter profile image lcsystemstatus: The LiveWhale CMS is running normally. Go to https://t.co/jneTQGbH1s for help.
    Posted on March 28, 2017 at 10:33 am
  • Twitter profile image lcsystemstatus: Search is down at www – will be back up shortly
    Posted on March 28, 2017 at 10:11 am

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