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Human Resources

Portland Japanese Garden - Member Services Associate

Employer: Portland Japanese Garden

Contact Name: Tiffany McElmurry

Contact Emailtmcelmurry@japanesegarden.org

Contact Phone5035429361

Job Category: Hospitality

Job Location: 611 SW Kingston Ave, Portland, OR 97205

Job Description

The Member Services Associate is responsible for welcoming members and guests to the garden, general cashiering, and providing support to the Member Services Team. The Member Services Associate reports to the Member Services Coordinator and is part of the Member Services Team. PRIMARY DUTIES • Engage with Members and guests with a positive and outgoing demeanor • Sell new and renewed memberships to guests of the Garden • Assist members with updating their accounts and provide them with information regarding their benefits and upcoming member events • Provide member and guest check-in at the Welcome Center • Answer the Membership phone and return calls as needed • Sell tickets for Member and public events • Enforce Garden policies and etiquette • Serve as a frontline ambassador for the Portland Japanese Garden • Assist with event check-in and staff evening events as needed • Assist the Membership Office with member packets and other tasks as needed • Adhere to all cash handling and credit card transaction procedures and policies • Maintain a high level of accuracy in the processing and handling of the Garden’s assets • Other duties as assigned OTHER RESPONSIBILITIES • Familiarize oneself with the organization. • Get to know fellow staff members, developing trust, establishing credibility, encouraging teamwork, and creating an atmosphere of open, honest, two-way communication. • Maintain a high level of professionalism in manner and appearance. • Able to manage oneself and work individually or in a team setting • Adhere to Garden Dress Code and wear Garden uniform. COMPENSATION • $15.00/hour • This is a part-time, hourly position with approximately 29 hours per week. • Shift times range from 7:30am to 7:30pm, with weekends required and occasional early morning or evening work required. Additional hours may be offered beyond that and are based on need and employee performance and merit.

Job Qualifications

QUALIFICATIONS • At least two years of customer service experience; museum, or cultural institution experience preferred • Cash handling and POS experience • At least one year of sales experience SPECIAL REQUIREMENTS • Must be able to work in all types of weather conditions • Must be able to remain in a stationary position and/or move about the Garden for several hours

Hours/Shifts: 29 hours/week, shift times range from 7:30am to 7:30pm

Pay: $15.00/hour

Application Process

To apply, please email a resume, cover letter, and three work-related references to humanresources@japanesegarden.org, with “Member Services” in the subject line. Please no phone calls or hand delivered applications. Submit application materials by Friday, November 16th, 2018. All submitted applications will be held in confidence.

Start Date: 11/05/2018

Application Deadline: 11/16/2018

Human Resources

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    Human Resources is located in South Chapel Annex on the Graduate Campus.

    email

    voice 503-768-6235 fax 503-768-6233

    Associate Vice President of Human ResourcesHeyke Kirkendall-Baker

    Human Resources

    • Human Resources Lewis & Clark 0615 S.W. Palatine Hill Road MSC 72 Portland OR 97219