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Human Resources

Portland Japanese Garden - Concierge

Employer: Portland Japanese Garden

Contact Name: Tiffany McElmurry

Contact Emailhumanresources@japanesegarden.org

Contact Phone5035429361

Job Category: Hospitality

Job Location: 611 SW Kingston Ave, Portland, OR 97205

Job Description

The part-time Concierge works alongside the Garden’s full-time Concierge and is responsible for representing the ideals of the Garden, as well as providing members and visitors with information and support, both in person and over the phone. This position is great for someone who loves Portland, loves learning, and is looking for an opportunity to help bring peace and cultural understanding to the world. The part-time Concierge is a member of the Marketing and Communications Department and reports to the Marketing Manager. PRIMARY DUTIES • Be the Communication Hub: Give personal attention both in person and on the phone. • Membership Assistance: Answer questions about our membership program and assist with on-site enrollment. • Marketing Assistance: During down times, assist in outward communication tasks like updating the Garden’s website, posting real time Garden updates on social media, and responding to TripAdvisor reviews. • Refining this Role: This is still a relatively new position for the Garden, so you have the opportunity to take ownership of it and refine how the Concierge office can best serve the organization and its guests. • Physical Requirements: This position is performed 90-95% inside. Must be able to remain in a stationary position and/or move about the Garden for several hours. Light cleaning will be expected (e.g., cleaning up guest spills). And the employee may occasionally be asked to help move up to 10-25 pounds. • Please Note: Management reserves the right to change, modify, and/or alter any of the duties listed above to meet the evolving needs of the organization and this position. OTHER RESPONSIBILITIES • Familiarize oneself with the organization and the Employee Handbook • Get to know fellow staff members, developing trust, establishing credibility, encouraging teamwork, and creating an atmosphere of open, honest, two-way communication • Maintain a high level of professionalism in manner and appearance • Adhere to Garden Dress Code and wear Garden uniform COMPENSATION • Wage: $14.50/hour • This is a part-time, hourly position with 16 hours per week, Mondays and Tuesdays, during the Low Season (Oct. 1 – March 11) and 20 – 35 hours per week during the High Season (March 12 – Sept. 30). Low season shifts are typically 8 hours (plus ½ hour lunch), 8:00am to 4:30pm. High season schedules are TBD.

Job Qualifications

QUALIFICATIONS • High school education minimum, college education preferred • Two year minimum in a customer service related position • A demonstrated ability to read, write, and verbally communicate effectively, pleasantly, and professionally • Strong listening skills – Giving full attention to what people are saying and making sure you understand what they are asking • Service Orientation – Actively looking for ways to help others • Remaining cool under pressure – Come with examples of how you have dealt with difficult situations in a calm and solution-oriented way • Fluent knowledge of Washington Park and transportation options in order to provide accurate and timely information to our guests • Conversational knowledge of nearby restaurants and amenities, as well as the city and geography of surrounding areas • Must demonstrate a high comfort level with desktop computers and online savviness SPECIAL REQUIREMENTS • Personal passion for Japanese culture and history, art and design, travel, and/or landscape design and horticulture are a plus • Conversational in other languages beyond English

Hours/Shifts: 16 hours/week, Mondays & Tuesdays, during low season (Oct. 1st - Mar. 11th); more hours available during high season (Mar. 12th - Sept. 30th)

Pay: $14.50/hour

Application Process

To apply, please email a resume, cover letter, and 3-5 work-related references to humanresources@japanesegarden.org, with “Part-Time Concierge” in the subject line. Please no phone calls or hand delivered applications. Submit application materials by Friday, October 5th, 2018. All submitted applications will be held in confidence.

Start Date: 09/20/2018

Application Deadline: 10/05/2018

Human Resources

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