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LiveWhale Support

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  • Known Software Issues

    The LiveWhale CMS software runs the public website for Lewis & Clark. Like any software, there are sometimes bugs. The following are known issues that the New Media team is working on.

    Report a new issue

    Ongoing

    Some “landing” page templates look like “inner” page templates.
    Reported: January 3, 2024
    Global News Bulletin widgets sometimes display incorrect order.
    Reported: May 17, 2023
    Google Analytics report PDFs have stopped emailing.
    Reported: April 28, 2023
    Maps on the Visit page are not loading. (temporary fix in place.)
    Reported: November 17, 2022
    Some older profiles widgets (using “default” template) are displaying poorly (and should be manually switched to “2021: profile list”).
    Reported: November 17, 2022
    Google is not displaying some pages in search
    Reported: August 31, 2022

    Fixed

    Menus cannot open and close.
    Reported: January 22, 2024
    On-campus users can have timeout errors loading website. Fonts can be affected too.
    Reported: September 27, 2023
    Adding/deleting a page from the Navigation manager can accidentally delete another page
    Reported: September 12, 2023
    DNS error where lclark.edu will fail on most browsers, though www.lclark.edu works fine
    Reported: June 14, 2023
    Individual events not displaying in Safari
    Reported: April 25, 2023

  • Request LiveWhale Editor Access

    Use this form to request access to edit content within the Lewis & Clark website.

    All fields marked with asterisk (*) are required.

    required text field
    required e-mail address field
    If you have a "numeric" address (e.g. lc20-0000@lclark.edu), provide that here instead of your alias address.
    required textarea field

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