LiveWhale Support

Known Issues

The following are known issues with the LiveWhale CMS. Report a new issue

Facebook, Twitter, YouTube, LinkedIn and Instagram icons aren’t displaying in right nav
Posted on August 17
Page editing (public) style dropdown is displaying “P,h3,h4,h5,h6” instead of separately
Posted on August 17
Emails from forms no longer display the sender
Posted on August 16
“Save error” on pages edited originally by server admins via FTP
Posted on August 16
“From” account on email field in LiveWhale forms needs to be reset. (These are manual fixes; please report errors as you find them)
Posted on August 13
Some “login-only” pages cannot load (these are manual fixes; please report errors as you find them)
Posted on August 8
Content (e.g., profiles) from one subdomain (e.g., law.lclark) that are linked from others (e.g., graduate.lclark) do not display their righthand nav
Posted on August 7
Temporary cache errors in browsers from Aug 7 upgrade: clear your cache, refresh page, and/or log into LiveWhale
Posted on August 7

Weather widget on the Source is stuck on July 31
Posted on August 16
LC Search results not updating
Posted on August 16
Search engine fails via time-out error
Posted on August 9
Time-out errors for some content editors (particularly at grad and law)
Posted on August 9
Undergraduate events screens not displaying content
Posted on August 8
XML error in some profiles (these are manual fixes; please report errors as you find them)
Posted on August 8
ReCAPTCHA spam fighter in LiveWhale Forms failing in many browsers
Posted on July 23
Pins in places widgets can vanish after selection in Chrome
Posted on July 23
Some emails generated by LiveWhale forms go directly to users’ spam folders
Posted on May 1
Instagram and Facebook widgets fail because of new restrictions to the Facebook API
Posted on April 20
Images in story body / event description / etc. are tricky to edit in Chrome
Posted on February 2