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LiveWhale Support

Known Issues

The following are known issues with the LiveWhale CMS. Report a new issue

Ongoing

  • New templates delayed until January
    Posted on July 23
  • Columns in some widgets are not working correctly
    Posted on January 22
  • Instagram widgets have stopped updating (due to Facebook API issue)
    Posted on July 9

Fixed

  • Email from some LiveWhale forms not working
    Last modified Oct. 8th at 2:21pm
  • Page drafts sometimes stop pages from being editable
    Last modified Jun. 4th at 2:40pm
  • Some Quick Access search widgets returned no results
    Last modified Feb. 4th at 11:02am
  • Calendar events have styling issues on mobile
    Last modified Jun. 4th at 2:41pm
  • Homepage news stories were not visible on mobile
    Last modified Jan. 29th at 9:38am
  • “Wave” summary box on homepage features was not opening
    Last modified Jan. 22nd at 12:15pm
  • Forms had styling issues with checkboxes and radio buttons
    Last modified Feb. 13th at 9:09am
  • Homepage feature switchers were only showing one story
    Last modified Jan. 22nd at 11:48am
  • Some campus event screens were not displaying content
    Last modified Jan. 28th at 10:57am
  • Many pages across the site could not load their headers and were loading old headers as backup.
    Last modified Jan. 22nd at 10:18am
  • Login to LiveWhale was failing (unless you were already logged)
    Last modified Jan. 22nd at 10:18am
  • Some events were not displaying on campus screens
    Last modified Jan. 22nd at 10:18am
  • Some users of Firefox on PC could not login. (Chrome did work though.)
    Last modified Jan. 22nd at 10:18am
  • Some login-only directories could not be accessed
    Last modified Jan. 22nd at 10:18am
  • Some people had issues accessing Search.
    Last modified Jan. 22nd at 10:18am
  • Login would fail at domains other than WWW
    Last modified Jan. 22nd at 10:18am
  • Thumbnail images for news widgets were sometimes not displaying for newly added stories
    Last modified Jan. 22nd at 10:18am
  • Some images were taking a very long time to upload to LiveWhale
    Last modified Jan. 22nd at 10:18am
  • Problems in mobile view for main calendar
    Last modified Jan. 22nd at 10:18am
  • Some events added to LiveWhale via “linked calendars” could not be shared to other groups.
    Last modified Jan. 22nd at 10:18am

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