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LiveWhale Support

Known Issues

The following are known issues with the LiveWhale CMS. Report a new issue

Ongoing

  • Some login-only directories cannot be accessed
    Posted on April 19
  • Thumbnail images for news widgets are sometimes not displaying for newly added stories
    Posted on November 26
  • Galleries do not display correctly in some browsers, particularly Internet Explorer
    Posted on November 20
  • Some events added to LiveWhale via “linked calendars” cannot be shared to other groups.
    Posted on October 8
  • Images are not resizing in Twitter widgets
    Posted on August 22
  • Emails from forms no longer display the sender
    Posted on August 16

Fixed

  • Some people had issues accessing Search.
    Posted on March 20 Last modified Mar. 28th at 8:31am
  • Login would fail at domains other than WWW
    Posted on January 8 Last modified Jan. 9th at 1:25pm
  • Some images were taking a very long time to upload to LiveWhale
    Posted on November 20 Last modified Nov. 26th, 2018 at 5:07pm
  • Problems in mobile view for main calendar
    Posted on October 12 Last modified Apr. 19th at 12:12pm
  • Google Calendars could not be added in Events, Linked Calendars
    Posted on September 20 Last modified Nov. 26th, 2018 at 5:08pm
  • Some pages were not reporting analytics info
    Posted on September 18 Last modified Nov. 26th, 2018 at 5:08pm
  • LiveWhale dashboard was not loading for grad school
    Posted on September 10 Last modified Sep. 10th, 2018 at 9:36am
  • The “tag selector” links now filter after you select two or more.
    Posted on August 31 Last modified Sep. 7th, 2018 at 12:42pm
  • Some links to PDFs could not be easily edited, behaving as if you were not in edit mode.
    Posted on August 29 Last modified Sep. 12th, 2018 at 10:38am
  • Fixed form emails that had content with “strikethrough” style (meaning a line is through text, making things hard to read)
    Posted on August 22 Last modified Sep. 7th, 2018 at 11:06am
  • Fixed a bug where people results in search were not updating
    Posted on August 21 Last modified Sep. 7th, 2018 at 11:07am
  • Student profiles from main home page have no right hand navigation
    Posted on August 17 Last modified Nov. 19th, 2018 at 12:03pm
  • Fixed an issue where social media icons weren’t displaying in right nav
    Posted on August 17 Last modified Sep. 7th, 2018 at 11:07am
  • Page editing (public) style dropdown are now displaying “P,h3,h4,h5,h6” instead of separately
    Posted on August 17 Last modified Sep. 7th, 2018 at 11:08am
  • Weather widget on the Source is now unstuck on July 31
    Posted on August 16 Last modified Sep. 7th, 2018 at 11:12am
  • LC Search results are now updating correctly
    Posted on August 16 Last modified Sep. 7th, 2018 at 11:08am
  • “Save error” on pages edited originally by server admins via FTP
    Posted on August 16 Last modified Nov. 19th, 2018 at 12:02pm
  • “Reply-to” account on email field in LiveWhale forms needs to be reset. (These are manual fixes; please report errors as you find them)
    Posted on August 13 Last modified Nov. 19th, 2018 at 12:02pm
  • Fixed a bug where the Search engine failed via time-out error
    Posted on August 9 Last modified Sep. 7th, 2018 at 11:11am
  • Fixed some time-out errors for some content editors (particularly at grad and law)
    Posted on August 9 Last modified Sep. 7th, 2018 at 11:11am
  • Undergraduate events screens are now displaying content
    Posted on August 8 Last modified Sep. 7th, 2018 at 11:11am
  • Some “login-only” pages could not load.
    Posted on August 8 Last modified Jan. 3rd at 9:33am
  • Fixed: XML error in some profiles (these are manual fixes; please report errors as you find them)
    Posted on August 8 Last modified Sep. 7th, 2018 at 11:11am
  • Content (e.g., profiles) from one subdomain (e.g., law.lclark) that are linked from others (e.g., graduate.lclark) now display their righthand nav or other content
    Posted on August 7 Last modified Sep. 7th, 2018 at 11:10am
  • Fixed: Temporary cache errors in browsers from Aug 7 upgrade: clear your cache, refresh page, and/or log into LiveWhale
    Posted on August 7 Last modified Sep. 7th, 2018 at 11:10am
  • ReCAPTCHA spam fighter in LiveWhale Forms are now working in many browsers
    Posted on July 23 Last modified Sep. 7th, 2018 at 11:10am
  • Pins in places widgets can now appear after selection in Chrome
    Posted on July 23 Last modified Sep. 7th, 2018 at 11:10am
  • Some emails generated by LiveWhale forms now don’t go directly to users’ spam folders
    Posted on May 1 Last modified Sep. 7th, 2018 at 11:09am
  • Instagram and Facebook widgets fixed (because of new restrictions to the Facebook API)
    Posted on April 20 Last modified Sep. 7th, 2018 at 11:09am
  • Images in story body / event description / etc. are now editable in Chrome
    Posted on February 2 Last modified Sep. 7th, 2018 at 11:09am

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