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LiveWhale Support

Known Issues

The following are known issues with the LiveWhale CMS. Report a new issue

Ongoing

  • Facebook, Twitter, YouTube, LinkedIn and Instagram icons aren’t displaying in right nav
    Posted on August 17
  • Page editing (public) style dropdown is displaying “P,h3,h4,h5,h6” instead of separately
    Posted on August 17
  • Emails from forms no longer display the sender
    Posted on August 16
  • “Save error” on pages edited originally by server admins via FTP
    Posted on August 16
  • “From” account on email field in LiveWhale forms needs to be reset. (These are manual fixes; please report errors as you find them)
    Posted on August 13
  • Some “login-only” pages cannot load (these are manual fixes; please report errors as you find them)
    Posted on August 8
  • Content (e.g., profiles) from one subdomain (e.g., law.lclark) that are linked from others (e.g., graduate.lclark) do not display their righthand nav
    Posted on August 7
  • Temporary cache errors in browsers from Aug 7 upgrade: clear your cache, refresh page, and/or log into LiveWhale
    Posted on August 7

Fixed

  • Weather widget on the Source is stuck on July 31
    Posted on August 16
  • LC Search results not updating
    Posted on August 16
  • Search engine fails via time-out error
    Posted on August 9
  • Time-out errors for some content editors (particularly at grad and law)
    Posted on August 9
  • Undergraduate events screens not displaying content
    Posted on August 8
  • XML error in some profiles (these are manual fixes; please report errors as you find them)
    Posted on August 8
  • ReCAPTCHA spam fighter in LiveWhale Forms failing in many browsers
    Posted on July 23
  • Pins in places widgets can vanish after selection in Chrome
    Posted on July 23
  • Some emails generated by LiveWhale forms go directly to users’ spam folders
    Posted on May 1
  • Instagram and Facebook widgets fail because of new restrictions to the Facebook API
    Posted on April 20
  • Images in story body / event description / etc. are tricky to edit in Chrome
    Posted on February 2

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