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Troubleshooting

Below are some common troubleshooting steps you may be experiencing while using LiveWhale. If you don’t see a problem, be sure to let us know by filling out a troubleshooting form. (See also our “Known Issues” page.)

Help

Need LiveWhale access? Then head to this form. Otherwise, if you have questions about the Lewis & Clark website, we want to hear from you in the form below! 

All fields marked with asterisk (*) are required.

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Use this form to request access to edit content within the Lewis & Clark website.

All fields marked with asterisk (*) are required.

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If you have a "numeric" address (e.g. lc20-0000@lclark.edu), provide that here instead of your alias address.
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The LiveWhale CMS software runs the public website for Lewis & Clark. Like any software, there are sometimes bugs. The following are known issues that the New Media team is working on.

Report a new issue

Ongoing

People Results in search not up to date
Reported: April 24, 2024
Some “landing” page templates look like “inner” page templates.
Reported: January 3, 2024
Global News Bulletin widgets sometimes display incorrect order.
Reported: May 17, 2023
Google Analytics report PDFs have stopped emailing.
Reported: April 28, 2023
Maps on the Visit page are not loading. (temporary fix in place.)
Reported: November 17, 2022
Some older profiles widgets (using “default” template) are displaying poorly (and should be manually switched to “2021: profile list”).
Reported: November 17, 2022
Google is not displaying some pages in search
Reported: August 31, 2022

Fixed

Menus cannot open and close.
Reported: January 22, 2024
On-campus users can have timeout errors loading website. Fonts can be affected too.
Reported: September 27, 2023
Adding/deleting a page from the Navigation manager can accidentally delete another page
Reported: September 12, 2023
DNS error where lclark.edu will fail on most browsers, though www.lclark.edu works fine
Reported: June 14, 2023
Individual events not displaying in Safari
Reported: April 25, 2023
Show 5 more... (93 total)

Web Development is located in McAfee on the Undergraduate Campus.
MSC: 19

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  • Web Development
    Lewis & Clark
    615 S. Palatine Hill Road MSC 19
    Portland OR 97219