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Facilities

Work Orders

Welcome LCWorks! We want the services we provide to be easily accessible and understandable so that you can quickly communicate your questions and needs to us. We hope this page will be a valuable resource.

The buildings and grounds of Lewis & Clark are vital components of your experience here, and we want them to be as functional, beautiful, and safe as possible. Your assistance and input are greatly appreciated.

 

imageMost services provided by the Facilities Services Department are requested and tracked as work orders through a web-hosted software called Megamation. Any employee of the college with a maintenance need may submit a work order. Students can notify their RA to put in a work order for them.

Issues with phones, computers, network, or classroom technology are handled by Information Technology Department at 503-768-7225 or enter a Track-IT.

 
 

Setting up a Work Order Account

To begin to use the Work Order system you will need to set up a Work Order user account by contacting x7845 or emailing facility@lclark.edu. Provide user ID, name, department, department number and phone number. After the account has been set up, you will receive an email with your password.  Once in the Work Order system, please change your password. 

A student needing to submit a work order are to contact their RA or call x7845 for help.

 

Entering Work Orders  

Submit work orders at LCWorks; for instructions and assistance, please consult the Work Order Help Sheet.

 

Emergencies

If the required work creates an immediate risk to a person or property, please call Facilities Services at 503-768-7845 or after-hours Campus Safety at 503-768-7777. Once the emergency is reported please follow-up and submit a work order request.

 

Services Guide

The following is a sample list of the services provided by Facilities Services. Unless otherwise indicated, please submit a LCWorks work order.

Submit Work Orders for:

Appliance Repairs

Carpenter Services

Carpet cleaning, repairs & replacement

Custodial/Cleaning services

General building maintenance & repair

Electrical and lighting maintenance

Elevator Repair

Event setup & support

Furniture Cleaning and Repair

Heating & air conditioning maintenance

Keys

Lawn and ground care

Lock repair

Moving and large deliveries

Painting

Pest control

Plumbing maintenance

Road, parking lot & sidewalk maintenance

Trash and Recycling

Window screen, blind and drape repair

Signage (questions call x7816)

Snow & ice removal

Vehicle and gas-powered equipment repairs & maintenance

 

Other:

Accident-Injury-Incident investigation (Contact Risk Manager x 7872)

Building Drawings (Contact Planning Specialist x7816)

Campus Planning/history (see Campus Planning)

Capital Project Planning and Management (Contact Project Manager x7844)

Ergonomic assistance and assessment (Contact Risk Manager x7872)

Hazardous Waste (Contact Risk Manager x7872)

Maps – campus and buildings (Contact Planning Specialist x7816)

Moving – Office/department (Contact Events Preparation x 7847)

MSDS – Material Data Safety Sheets  (see Risk Management)

Service issues or questions about service delivery (Contact Service Manager – 7847)

Sustainability (see Sustainability)

 

Services NOT provided by Facilities Services:

Information systems & instructional technology support - Track-IT work order or call x503-768-7225.

I.D. photos – Campus Safety

I.D. card access for buildings & rooms with card – Campus Safety

Conference & event scheduling (contact conference services)

 

Our goal is to maintain a safe and comfortable campus for students and staff, and we respond to non-urgent work orders within 3-10 business days. Urgent work orders (potential risk but not an emergency) are on average 2 business days. If you don’t find the answer you’re looking for on this site, please call our information desk at 503-768-7845 and we will be happy to assist you.

 

Page last updated June 16, 2014.

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