Troubleshooting
Below are some common troubleshooting steps you may be experiencing while using LiveWhale. If you don’t see a problem, be sure to let us know by filling out a troubleshooting form. (See also our “Known Issues” page.)
Common Questions
The LiveWhale CMS software runs the public website for Lewis & Clark. Like any software, there are sometimes bugs. The following are known issues that the New Media team is working on.
Ongoing
Some “landing” page templates look like “inner” page templates.
Reported: January 3, 2024
Global News Bulletin widgets sometimes display incorrect order.
Reported: May 17, 2023
Google Analytics report PDFs have stopped emailing.
Reported: April 28, 2023
Maps on the Visit page are not loading. (temporary fix in place.)
Reported: November 17, 2022
Some older profiles widgets (using “default” template) are displaying poorly (and should be manually switched to “2021: profile list”).
Reported: November 17, 2022
Google is not displaying some pages in search
Reported: August 31, 2022
Fixed
Menus cannot open and close.
Reported: January 22, 2024
On-campus users can have timeout errors loading website. Fonts can be affected too.
Reported: September 27, 2023
Adding/deleting a page from the Navigation manager can accidentally delete another page
Reported: September 12, 2023
DNS error where lclark.edu will fail on most browsers, though www.lclark.edu works fine
Reported: June 14, 2023
Individual events not displaying in Safari
Reported: April 25, 2023
New Media is located in McAfee on the Undergraduate Campus.
MSC: 19
email grether@lclark.edu
New Media
Lewis & Clark
615 S. Palatine Hill Road MSC 19
Portland OR 97219