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Information Technology

Organization

While the Information Technology Division works as a team to bring you overall service, staff are organized into eight functional units.

IT Service Desk

The IT Service Desk is the main point of contact for receiving IT Support. No problem or question is too big or too small, and our technicians will either resolve the issue or refer it to the appropriate staff. The IT Service Desk provides desktop computing support for faculty, staff and students via e-mail, telephone and on-site visits. Desktop computing support involves all aspects of desktop computing that fall within our Supported Software List. The Service Desk also provides audio visual and computing equipment loan, multimedia project assistance, and IT resource reservations.

During the academic year, the equipment checkout window is open Monday-Thursday, 9:00 AM-9:00 PM, Friday 9:00 AM-4:00 PM, Saturday, Noon-5:00 PM and Sunday, Noon-9:00 PM.  

Educational Technology

The Educational Technology staff is committed to working with Faculty to integrate technology into academic pursuits, both curricular and research-related. Our personnel can help develop your ideas or make suggestions, physical or virtual environments on- and off-campus, or hardware and software tools available for exploration or purchase. We continually seek opportunities to partner with Faculty members as they approach new methods of teaching and learning in the digital information age. 

To schedule a one-on-one consultation to see how we can best meet your educational technology needs and visions, please fill out our contact request form.  We look forward to working with you!

IT Administration

All of the areas within the IT division are overseen by the Administrative Staff. The Chief Information Officer, Adam Buchwald, is assisted by the Senior Directors of Client Engagement and Infrastructure and the rest of the management team. The Chief Information Officer’s role is to align technology vision with academic and fiscal strategy by integrating institutional processes with the appropriate technologies. The Chief Information Officer is also responsible for all aspects of developing and implementing technology initiatives within the organization, maintaining existing enterprise systems, while providing direction in all technology related issues in support of information operations and core college values. Administrative support for the CIO and the IT Division is provided by the IT Coordinator, Debbie Keller.

Project Management Office 

The Project Management Office is responsible for overseeing projects within the IT department. The PMO shepherds projects from the proposal stage through completion, is responsible for communication to the campus community about all ongoing projects, and works with designated project leads to ensure all portfolio goals can be met.  The PMO also works closely with the Service Desk to ensure that appropriate service level agreements and documentation is available for ongoing support issues once a project is closed.

Operations:

Information Technology Operations is responsible for Lewis & Clark’s faculty and staff computing environment, Computer Labs, classroom technology, and instructional technology equipment.  The team installs and repairs computer equipment, classroom equipment, and computer lab systems.  Windows and Macintosh labs are available on campus for student, staff and faculty use. 

Information Security

The Information Security division manages and oversees strategic and operational security for the institution. The Information Security Officer creates and interprets policy in order to ensure that we are in compliance with all governmental and institutional regulations and requirements. The ISO also provides training for the Lewis & Clark community in best practices for keeping data secure.

Systems Infrastructure

The Systems Infrastructure group is responsible for the design, installation, maintenance, and overall management of Lewis & Clark’s core campus hardware, software, and networking services. The group installs, configures, and maintains physical and virtual server infrastructure and the shared storage area network to support it.  The group also manages security updates and patch management for infrastructure components.  The Systems Infrastructure group is also responsible for the uptime and management of networking services including physical, wireless, and Internet availability. 

Information Systems

The Information Systems group provides support for Colleague, Informer, WebIntelligence, ImageNow, and WebAdvisor. Support includes consulting and analysis of business functions to aid in the effective implementation of the College’s software to create efficiency in every day business practices, programming services to complement Colleague software, and consulting for database reporting using Informer and other reporting tools.