Information Technology

Information Technology News

IT

Voicemail retention changes

On April 1st, 2024 Information Technology will be changing the College’s voicemail retention practices in order to reduce storage utilization and the number of full voicemail inboxes. These changes will impact voicemail messages delivered both to your voicemail inbox, as well as your LC email inbox. Moving forward, voicemails will be automatically archived and deleted on a regular schedule. Please read our article to learn more about this change.

All voicemail messages older than 90 days will be permanently deleted from your LC email inbox and voicemail inbox on April 1st, 2024. If you have voicemail messages that you would like to save, please download locally or to another storage location prior to this date.

IT

Zoom Changes - SSO & Account Provisioning

Starting this spring, IT will integrate Single Sign On (SSO) and Zoom. This process will also automatically provision Zoom licenses to Lewis & Clark accounts logging into Zoom for the first time. Staff and faculty employees will get Pro Zoom licenses, students will receive basic licenses with the option to request a Pro license.

IT

Freshservice - New IT Ticketing System

We’re excited to introduce our new IT ticketing system! Freshservice by Freshworks is a modern service management platform aimed at streamlining and enhancing how we handle technical requests and IT support inquiries on campus. In the coming days you will begin seeing Freshservice emails from ITService@lclark.edu

While this implementation brings changes to our backend and workflow, you can continue to submit requests via email, phone, or by stopping at our friendly Service Desk between 9am and 5pm, Monday through Friday.

IT

New Zoom Minimum Version 10/25

To address a security vulnerability, on October 24th, 2023 L&C’s Zoom instance will be set to a new minimum version requirement for all clients. Mac and Windows workstations need to update to Zoom 5.16.2 in order to continue joining and hosting meetings. Out of date Zoom applications will not be able to join L&C hosted meetings.

Past Events

March 1, 2024

R Lab Photo Contest 2024

As we enter this new semester, we wanted to share the opportunity to showcase some of the photos many of you have captured over this past year. Learn how you can enter the R Lab photo contest to have your photos displayed and showcased in the first floor Watzek library walkway.

The contest ends on March 1st, 2024 and the new photos will be posted over spring break.

February 28, 2024

Harnessing the Potential of AI

The DSCI department and IT are co-hosting a series of events on 2/27 and 2/28 on the topic of AI. Come learn with us! No registration necessary.

February 27, 2024

Harnessing the Potential of AI

The DSCI department and IT are co-hosting a series of events on 2/27 and 2/28 on the topic of AI. Come learn with us!  No registration necessary.