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Information Technology

Service Desk

The IT Service Desk, located on the first floor of the Watzek Library, provides front-line, face-to-face support for all forms of computer problems. If they cannot answer your question, they will refer it to the appropriate IT staff member. The IT Service Desk provides the following services:


Siso Banner

    

 
CONTACT US:
IT Service Desk Phone - x7225 IT Service Desk Email - itservice@lclark.edu

This is your #1 call in a technological emergency. The Service Desk acts as an entry point for all computing problems or questions.

Our student staff will triage the problem and generate a work order for you to find a resolution.

The Service Desk e-mail account provides on-line support for your computing problems and questions, as well as equipment or printing requests.

Send mail to create a work order, and our staff will responded within 48 hours, depending on the nature of the problem. There is also a web form to contact the Service Desk.

 
Law IT Service Phone - x6644 Law IT Service Email - lawitservice@lclark.edu
Please call Law IT Service if you are experiencing technical difficulties
at the Law School.
You can also email Law IT Service using this address and a work order will be automatically generated.

 

OUR SERVICES:

Technological Troubleshooting: The Service Desk provides both, face-to-face and virtual troubleshooting. The desk provides service for most types of devices and software including antivirus software. The Service Desk is located at the basement of the Watzek Library, follow the blue dots! You can also fill out this online form for support and we will get back to you within 48 HOURS.

Equipment Checkout: The Service Desk loans equipment at its equipment checkout window by reservation, or on a first come first served basis. Academic instructional support always takes priority over other uses. Please note our Checkout Policy. You can reserve equipment online and also schedule a pickup and return time.  Watch the video for how to use the SiSo self serve checkout system or you can download the instructions here.  If you’d like to request that we add a new item to our inventory, please fill out this request form.

Resource lab: RLab provides powerful computers with a comprehensive list of current software and operating systems to help you produce video, audio, multimedia projects, and high quality prints and posters. You may use your print balance, student club account number, or departmental account number to pay for prints.

Editing Suites: Two editing suites are also available 24 hours a day to work on your projects with more privacy. You may reserve project time in 4 hour blocks.

Network Assistance: The Service Desk can give you instructions to connect to internet and other networking services like VPN.   We can also help you activate the Ethernet port in your dorm room and assist you with connecting your console to LC Wireless.

LC Account Management: The Service Desk can help you manage and change/reset passwords for all of your LC Accounts.

Classroom Support: Please visit this page if you are facing any technological problems using classroom media and equipment. 

 

STUDENT WORKERS:

IT Hiring


Do you possess exceptional customer service skills?  Do you like helping people? Do you have a passion for technology? Do you enjoy working with computers? Does learning new skills excite you? Are you interested in becoming part of a great team that works hard and has fun together? Do you have work study? We are hiring Service Desk Technicians for the fall. If interested, please apply here.