The following resources help to address common technology related questions often posed by new faculty, staff and students at Lewis & Clark College. This page is in its infancy but will continue to expand throughout the coming year.
In order to view FAQ’s saved in PDF format, Adobe Reader must be installed on your computer. If you do not have Reader you can download it by clicking here and then selecting the appropriate operating system for your computer. Please be sure to read the system requirements prior to downloading and installing Reader as instructions differ from system to system.
Can’t find what you’re looking for? Let us know at itservice@lclark.edu.
You can access L&C’s wireless network, PioNet, from any building on campus. Simply go to your WiFi settings and select PioNet (or PioNet Resident in the dorms) and sign in with your LC credentials. This will be the same information as you use to log in to your email account without the @lclark.edu. LC also has a guest WiFi network called PioNet Guest which can be accessed from any campus building without needing to sign in. For further help with accessing the WiFi, please go tothis link.
You can create an L&C account as a new student or employee by going to WebAdvisor and selecting the prospective students button. This will take you to a menu which has the option to create an LC Account. From there you can follow prompts on the process. You can also viewthis videowhich walks you through the process or go tothis pagewith more information.
You can access your L&C email account by going to mail.google.com and logging in with your L&C credentials. Remember to use your username and not your email alias. For all community members who joined the college in May 2020 and later, your username will start with lc followed by the last two digits of the year you joined the college, dash, four numbers. For example:lc20-1234@lclark.edu.
Many other L&C accounts use our single sign on system called Acceptto (SecureAUTH). This means that you can use the same information to sign in to WebAdvisor, Moodle, Workday, the Parking Portal, the Housing Portal, and many other services. Please note that some portals such as the Health Portal, the Pioneer Portal, and the Payment Portal do not use our single sign on portal, and you must set your own login information for those services. For assistance logging in to accounts which do not use our single sign on system, please reach out to the department that administers that service.
You can get your voicemail pin reset by emailing us at the IT Service Desk. Please state in the subject line that you want to reset your voicemail pin and then provide your extension. We will change your pin for you to a randomly generated pin of 8 numbers and then send it back to you. For more assistance with your Cisco phone, please consult the Cisco manual.
You can get a voicemail box set up by contacting us at the IT Service Desk. Please send us your name and the extension of the phone at your desk, and we will get a voicemail box set up for you as soon as possible. After we set it up, we will contact you with instructions on how to set up your outgoing message.For more assistance with your Cisco phone, please consult the Cisco manual.
L&C has a free Virtual Private Network (VPN) called GlobalProtect that you can download and use to secure your internet connection. Some employees will have to use this to access certain applications when working remotely. Instructions on how to access and install the VPN can be found at this link.
You can borrow equipment from the IT Service Desk by visiting us in the basement of Watzek Library. Here you can check out tech equipment for free for 2 weeks. Just remember to bring your L&C ID card and to return your equipment on time to avoid late fees. You can also book equipment online in advance with our self service portal and pick it up later. Please remember to also review our checkout policy.
You can check out (for free) a variety of different tech items from the IT Service Desk. This includes cameras, projectors, Chromebooks, calculators, and even drawing tablets. All items can be rented for a two week period. But please remember to return your item on time, otherwise you may be charged a late return fee. You can book this equipment online in advance with our self service portal and pick it up later.
You can get additional help with any of these issues or other technology issues from the IT Service Desk. You can contact us by email at itservice@lclark.edu, by phone at (503) 768-7225. You can also stop by the Service Desk on the first floor of Watzek Library between 9-5 on Monday-Friday. Just follow the little blue dots on the floor!
Late return fees and other fees will be sent to Student Accounts to be added to your Account Balance after the end of the month and may be paid through the online payment portal or at the Student Accounts Office. For more information, please review our checkout policy.
At L&C you may change your legal name or choose a chosen name to go by. For more information on this process, please watchthis videoand followthis link.
If you lose or break an equipment item that belongs to the IT Service Desk, we understand accidents happen. Please either return the item to us or inform us that you cannot find the item right away. This will help you avoid having to pay late fees, although you will still be responsible for the replacement cost of the item. It is important that you communicate with us. For more information, please review our checkout policy.
The IT Service Desk is located in the back of the first floor of Watzek Library. Just follow the little blue dots on the floor!
If your classroom is facing a technology emergency, please call (503) 768-7225 and then press 1 to be connected to the IT Department’s Academic Operations team. They will assist you either over the phone or by coming to your classroom as soon as possible. For any other type of emergency in a classroom, please call Campus Safety at (503) 768-7777.
The IT Service Desk hours are from 9-5 on Monday through Friday. You can send us an email or call at any time to automatically generate a work order.
It depends. We cannot do anything pertaining to the hardware of your computer or other personal device. However, we may be able to assist you with a problem related to software or your operating system.
Information Technology is located in Watzek Library on the Undergraduate Campus. MSC: 97
