Classroom Computer Support
Frequently Asked Questions
Our classroom computers do not require a login.
Please refer to the Lab Reservations for more information.
Classroom computers have the same standard software found on office computers. You can choose between the default Mac OS or a virtualized Windows environment. A detailed list can be found on the classroom software web page which is updated prior to the start of each term.
If you have questions about software in a specific location, contact the IT Service Desk (x7225).
Every LC user has full administrative rights to be able to install any application or modify any application on classroom computers as long as they follow the software licensing requirements (see below). Once the machine restarts, the computer will revert itself back to where it was before the installation. Classrooms computers automatically restart at least once a day.
What are the software licensing requirements for classroom software?
Information Technology will not install software without appropriate licensing. Any necessary costs are the responsibility of the requesting party. Please make certain that you obtain and provide a sufficient number of valid lab licenses prior to making a request to have software installed in classrooms. Software can be managed to restrict the number of licenses that can be used at one time.
Please understand that a software evaluation version will not be accepted. Shareware is not acceptable unless proof of ownership is provided or you have written approval from the software owner for such purposes. Freeware will be reviewed per request as dictated by the freeware license agreement.
The software must be installed by Information Technology and only when the following criteria are met:
- The software must be something that we can add to the master computer image.
- The requesting party must provide proof of a valid license and meet all conditions of the license agreement.
- Software must be provided to the Information Technology for testing prior to installation. The software will be tested for stability on a model system. If it does not appear to be stable, it will not be installed on the instructor workstation.
- Installing software does mean Information Technology or the Service Desk will be able to provide training or troubleshoot use of the application. Requestors are responsible for testing and ensuring software operates as expected.
- Information Technology cannot guarantee that the application will be available once installed — classroom hard disks are clones of a master image and in the event of a system failure, or the need critical updates, the old disk is removed and a new disk is installed. The software would obviously be missing until it is re-installed.
- If there is any question about legitimate licensing, support or stability, Information Technology reserves the right to refuse the installation.
I downloaded a file from the Internet. Where is it stored?
Any files downloaded from the Internet are saved to the desktop for that specific classroom computer. Those files will be there until the computer restarts, and then will disappear.
DVD drives are no longer installed on classroom computers. Most classrooms have DVD and Blu-Ray players installed for video playback. External drives area available to check out from the Service Desk if you need to use software DVDs and CDs.
To avoid potential issues and security threats to your account, we ask you to restart or “log out”, but not shutdown the classroom computers. This will assist us greatly for the computer will be ready to use by the next LC user.