As of Saturday, March 21st physical access to the Watzek Library will suspended until further notice. This includes the Rlab and the editing suits. The IT Service Desk will still be available to assist you while our team works offsite. As always, the IT Service Desk can be reached by phone at 503-768-7225 or by email at firstname.lastname@example.org. We will have a team ready to assist you remotely should you have a request or run into any technological related issues. Stay safe!
If you have any Service Desk loaner equipment checked out you may return it to Campus Safety in the interim.
The IT Service Desk, located on the first floor of the Watzek Library, provides front-line, face-to-face support for all forms of computer problems. If they cannot answer your question, they will refer it to the appropriate Information Technology staff member. The IT Service Desk provides the following services:
|IT Service Desk Phone - x7225||IT Service Desk Email - email@example.com|
This is your #1 call in a technological emergency. The Service Desk acts as an entry point for all computing problems or questions.
Our student staff will triage the problem and generate a work order for you to find a resolution.
The Service Desk e-mail account provides online support for your computing problems and questions, as well as equipment or printing requests.
Send mail to create a work order, and our staff will respond within 48 business hours, depending on the nature of the problem. There is also a web form to contact the Service Desk.
|Law IT Service Phone - x6644||Law IT Service Email - firstname.lastname@example.org|
Please call Law IT Service if you are experiencing technical difficulties
at the Law School.
|You can also email Law IT Service using this address and a work order will be automatically generated.|
Technological Troubleshooting: The Service Desk provides both, face-to-face and virtual troubleshooting. The desk provides service for most types of devices and software including antivirus software. The Service Desk is located at the basement of the Watzek Library, follow the blue dots! You can also fill out this online form for support and we will get back to you within 48 HOURS.
Equipment Checkout: The Service Desk loans equipment at its checkout window by reservation, or on a first come first served basis to CAS and Grad students, staff and faculty. Equipment is not available for checkout to Law students. Academic instructional support always takes priority over other uses. Please note our Checkout Policy. You can reserve equipment online and also schedule a pickup and return time. Watch the video for how to use the SiSo self-serve checkout system or you can download the instructions here. If you’d like to request that we add a new item to our inventory, please fill out this request form.
Resource lab: The RLab provides powerful Mac computers with a vast array of current software to help you produce video, audio, multimedia projects, and high-quality prints and posters. You may use your print balance, student club account number, or academic departmental account number to pay for prints. Print requests require 2-3 business days for processing so please plan accordingly! All non-academic departmental print requests are now handled by the Lewis & Clark Print Center.
Editing Suites: Two editing suites are also available 24 hours a day to work on your projects with more privacy. You may reserve project time in 4-hour blocks.
Network Assistance: The Service Desk can give you instructions to connect to the internet and other networking services like VPN. We can also help you activate the Ethernet port in your dorm room and assist you with connecting your console to LC Wireless.
LC Account Management: The Service Desk can help you manage and change/reset passwords for all of your LC Accounts.
Classroom Support: Please visit this page if you are facing any technical problems using classroom media and equipment.
Do you possess exceptional customer service skills? Do you like helping people? Do you have a passion for technology? Do you enjoy working with computers? Does learning new skills excite you? Are you interested in becoming part of a great team that works hard and has fun together? Do you have work study? We are hiring Service Desk Technicians for the spring. If interested, please apply here.