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Information Technology

Helpsheets

The following resources address common technology issues encountered by new faculty, staff and students at Lewis & Clark College.

In order to view helpsheets saved in PDF format, Adobe Reader must be installed on your computer. If you do not have Reader you can download it by clicking here and then selecting the appropriate operating system for your computer. Please be sure to read the system requirements prior to downloading and installing Reader as instructions differ from system to system.

Helpsheet out of date? Not finding what you’re looking for? Let us know at itservice@lclark.edu.

Google Helpsheets

Visit our Google Helpsheets Page

Colleague

Colleague FAQ
Download Files from Colleague
Introduction to Informer
Upload Files to Colleague

General Topics

Duplex Printing - Mac
Duplex Printing - Windows
Fuze Videoconferencing Knowledge Base
HTML - Getting Started
IP Printers - Connecting with Mac OS X
IP Printers - Connecting with Windows
LCfiles - Connecting with Mac OS X
Optimizing Images for the Web
Remote Desktop
Mac to Mac
Mac to PC
PC (Win7 or Win8) to PC (Win7)
Tips for Backup
WebAdvisor - Troubleshooting
Zotero

Microsoft

Microsoft Office Home User Installation

Moodle

Visit our Moodle Resources Page

Telephones


Cisco 7821 Cisco 6941 Cisco 7962
Quick Guide Quick Guide Quick Guide
Medium Guide Medium Guide Medium Guide
Long Guide Long Guide Long Guide
Voicemail Button Menu and Voice Commands

Faxing
Call Pickup Group
Add a Speed Dial

Network

FTP - FireFTP
FTP - Fetch
Security - General Safety Tips
Security - Mobile Device Safety
How To: Connect to GlobalProtect
WebDisk - Getting Started
WebDisk - Mounting on Your Computer
WebDisk - Sharing Files and Folders
Wireless - Connecting
Wireless - Guest Access
Wireless - Guest Access Renewal
Wireless - Mobile Devices
Wireless - Printing

Thunderbird and Other E-mail

Thunderbird - Address Books
Thunderbird - Archiving Email
Thunderbird - Creating Multiple Identities
Thunderbird - Getting Started
Thunderbird - Multiple Accounts
Thunderbird - Signatures
Your LC Email Account 

  • All systems are up and functioning.

  • Need help connecting to Wi-Fi? Click here!

  • Apple has recently released their new operating system for iMacs called Catalina  Until we’ve had a chance to run the new OS through our vetting process, we would strongly encourage you to hold off upgrading your computers for the time being.  We will let you know once we feel confident that our network, tools and software will work properly with Catalina. 

  • The Information Technology Service Desk is open from 9:00am - 5:00pm Monday thru Friday except holidays.

  • Need help with your L&C password? Click here.

  • Departmental printing is now being handled by the Lewis & Clark Print Center.  The Print Center is happy to take care of your print requests!  Give them a call at x7768 for assistance.

  • Chat support is now available. Click here for more details.

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