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Information Technology

Helpsheets

The following resources address common technology issues encountered by new faculty, staff and students at Lewis & Clark College.

In order to view help sheets saved in PDF format, Adobe Reader must be installed on your computer. If you do not have Reader you can download it by clicking here and then selecting the appropriate operating system for your computer. Please be sure to read the system requirements prior to downloading and installing Reader as instructions differ from system to system.

Helpsheet out of date? Not finding what you’re looking for? Let us know at itservice@lclark.edu.

Google Helpsheets

Visit our G Suite Resources Page

Colleague

Colleague FAQ
Download Files from Colleague
Introduction to Informer
Upload Files to Colleague

General Topics

Optimizing Images for the Web
Symantec Anti-Virus - How to Install
Tips for Backup
WebAdvisor - Troubleshooting
Zoom Videoconferencing Knowledge Base

LCFiles

Access J-Drive Remotely Using a Mac
Access J-Drive Remotely Using a PC
LCfiles - Connecting with Mac OS X

Microsoft

Microsoft Office Home User Installation

Moodle

Visit our Moodle Resources Page

Telephones


Cisco 7821 Cisco 6941 Cisco 7962
Quick Guide Quick Guide Quick Guide
Medium Guide Medium Guide Medium Guide
Long Guide Long Guide Long Guide
Voicemail Button Menu and Voice Commands

Faxing
Call Pickup Group
Add a Speed Dial
Forward Office Phones from Off Campus
Office Phone Cheat Sheet

Network

FTP - FireFTP
FTP - Fetch
Security - General Safety Tips
Security - Mobile Device Safety
How To: Connect to GlobalProtect VPN
WebDisk - Getting Started
WebDisk - Mounting on Your Computer
WebDisk - Sharing Files and Folders
Wireless - Connecting
Wireless - Guest Access
Wireless - Guest Access Renewal
Wireless - Mobile Devices
Wireless - Printing

Thunderbird and Other E-mail

Thunderbird - Address Books
Thunderbird - Archiving Email
Thunderbird - Creating Multiple Identities
Thunderbird - Getting Started
Thunderbird - Multiple Accounts
Thunderbird - Signatures
Your LC Email Account 

Zoom Video Conferencing

Zoom Online Training and Support
Zoom Video Conferencing Knowledge Base
Zoom Video Conferencing Quick Start Guide

Zoom 101 : In Meeting Controls (Basic)
Tips and Tricks for Educators on Zoom
Comprehensive Guide to Educating Through Zoom

  • All systems are up and functioning.

  • As of Saturday, March 21st physical access to the Watzek Library will be suspended until further notice. This includes the Rlab and the editing suits. The IT Service Desk will still be available to assist you while our team works offsite. You may leave us a voicemail message at 503-768-7225 or send us an email at itservice@lclark.edu. We will have a team ready to assist you remotely should you have a request or if you run into any technological related issues. Stay safe!

  • The Information Technology Service Desk is open from 9:00am - 5:00pm Monday thru Friday except holidays.

Information Technology

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