Helpsheets

The following resources address common technology issues encountered by new faculty, staff and students at Lewis & Clark College.

In order to view help sheets saved in PDF format, Adobe Reader must be installed on your computer. If you do not have Reader you can download it by clicking here and then selecting the appropriate operating system for your computer. Please be sure to read the system requirements prior to downloading and installing Reader as instructions differ from system to system.

Helpsheet out of date? Not finding what you’re looking for? Let us know at itservice@lclark.edu.

L&C Account

Account Creation - Step by Step Guide

Account Format Change FAQ

Google Helpsheets

Visit our G Suite Resources Page

Colleague

Colleague FAQ

Download Files from Colleague

Introduction to Informer

Upload Files to Colleague

General Topics

Optimizing Images for the Web

Symantec Anti-Virus - How to Install

Data Storage FAQ

Tips for Backup

WebAdvisor - Troubleshooting

Zoom Videoconferencing Knowledge Base (more below)

LCFiles

Access J-Drive Remotely Using a Mac

Access J-Drive Remotely Using a PC

LCfiles - Connecting with Mac OS X

Microsoft

Microsoft Office Home User Installation

Moodle

Visit our Moodle Resources Page

Telephones

For in-depth phone support, please visit the Telecommunications page.

Network

FTP - FireFTP

FTP - Fetch

Security - General Safety Tips

Security - Mobile Device Safety

How To: Connect to GlobalProtect VPN

Wireless - Connecting

Wireless - Printing

Thunderbird

Thunderbird - Address Books

Thunderbird - Archiving Email

Thunderbird - Creating Multiple Identities

Thunderbird - Getting Started

Thunderbird - Signatures

Zoom Video Conferencing

Zoom Online Training and Support

Zoom Video Conferencing Knowledge Base

Zoom Video Conferencing Quick Start Guide

Zoom 101 : In Meeting Controls (Basic)

Tips and Tricks for Educators on Zoom

Comprehensive Guide to Educating Through Zoom

Zoom Security Tips