Information Technology

Helpsheets

The following resources address common technology issues encountered by new faculty, staff and students at Lewis & Clark College.

In order to view helpsheets saved in PDF format, Adobe Reader must be installed on your computer. If you do not have Reader you can download it by clicking here and then selecting the appropriate operating system for your computer. Please be sure to read the system requirements prior to downloading and installing Reader as instructions differ from system to system.

Helpsheet out of date? Not finding what you’re looking for? Let us know at itservice@lclark.edu.

Tips for Backup

WebAdvisor - Troubleshooting

Zoom Videoconferencing Knowledge Base

Microsoft

Microsoft Office Home User Installation

Moodle

Visit our Moodle Resources Page

Telephones

Cisco 7821	Cisco 6941	Cisco 7962

Quick Guide	Quick Guide	Quick Guide
Medium Guide	Medium Guide	Medium Guide
Long Guide	Long Guide	Long Guide
Voicemail Button Menu and Voice Commands

Faxing
Call Pickup Group
Add a Speed Dial

Network

FTP - FireFTP

FTP - Fetch

Security - General Safety Tips

Security - Mobile Device Safety

How To: Connect to GlobalProtect

WebDisk - Getting Started

WebDisk - Mounting on Your Computer

WebDisk - Sharing Files and Folders

Wireless - Connecting

Wireless - Guest Access

Wireless - Guest Access Renewal

Wireless - Mobile Devices

Wireless - Printing

Thunderbird and Other E-mail

Thunderbird - Address Books

Thunderbird - Archiving Email

Thunderbird - Creating Multiple Identities

Thunderbird - Getting Started
Thunderbird - Multiple Accounts

Thunderbird - Signatures

Your LC Email Account

All systems are up and functioning.
Need help connecting to Wi-Fi? Click here!
Apple has recently released their new operating system for iMacs called Catalina Until we’ve had a chance to run the new OS through our vetting process, we would strongly encourage you to hold off upgrading your computers for the time being. We will let you know once we feel confident that our network, tools and software will work properly with Catalina.
The Information Technology Service Desk is open from 9:00am - 5:00pm Monday thru Friday except holidays.
Need help with your L&C password? Click here.
Departmental printing is now being handled by the Lewis & Clark Print Center. The Print Center is happy to take care of your print requests! Give them a call at x7768 for assistance.
Chat support is now available. Click here for more details.

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