Information Technology
Helpsheets
The following resources address common technology issues encountered by new faculty, staff and students at Lewis & Clark College.
In order to view help sheets saved in PDF format, Adobe Reader must be installed on your computer. If you do not have Reader you can download it by clicking here and then selecting the appropriate operating system for your computer. Please be sure to read the system requirements prior to downloading and installing Reader as instructions differ from system to system.
Helpsheet out of date? Not finding what you’re looking for? Let us know at itservice@lclark.edu.
L&C Account
Account Creation - Step by Step Guide
Account Format Change FAQ
Google Helpsheets
Visit our G Suite Resources Page
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Colleague
Colleague FAQ
Download Files from Colleague
Introduction to Informer
Upload Files to ColleagueGeneral Topics
- Optimizing Images for the Web
- Symantec Anti-Virus - How to Install
- Tips for Backup
- WebAdvisor - Troubleshooting
- Zoom Videoconferencing Knowledge Base (more below)
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LCFiles
- Access J-Drive Remotely Using a Mac
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Access J-Drive Remotely Using a PC
LCfiles - Connecting with Mac OS X
Microsoft
- Microsoft Office Home User Installation
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Moodle
Visit our Moodle Resources Page
Telephones
Cisco 7821 Cisco 6941 Cisco 7962 
Quick Guide Quick Guide Quick Guide Medium Guide Medium Guide Medium Guide Long Guide Long Guide Long Guide Voicemail Button Menu and Voice Commands Faxing
Call Pickup Group
Add a Speed Dial
Forward Office Phones from Off Campus
Office Phone Cheat Sheet -
Network
- FTP - FireFTP
- FTP - Fetch
- Security - General Safety Tips
- Security - Mobile Device Safety
- How To: Connect to GlobalProtect VPN
- WebDisk - Getting Started
- WebDisk - Mounting on Your Computer
- WebDisk - Sharing Files and Folders
- Wireless - Connecting
- Wireless - Printing
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Thunderbird and Other E-mail
- Thunderbird - Address Books
- Thunderbird - Archiving Email
- Thunderbird - Creating Multiple Identities
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Thunderbird - Getting Started
Thunderbird - Multiple Accounts - Thunderbird - Signatures