The following resources address common technology issues encountered by new faculty, staff and students at Lewis & Clark College.

In order to view help sheets saved in PDF format, Adobe Reader must be installed on your computer. If you do not have Reader you can download it by clicking here and then selecting the appropriate operating system for your computer. Please be sure to read the system requirements prior to downloading and installing Reader as instructions differ from system to system.

Helpsheet out of date? Not finding what you’re looking for? Let us know at itservice@lclark.edu.

Google Helpsheets

Visit our G Suite Resources Page

Colleague

Colleague FAQ
Download Files from Colleague
Introduction to Informer
Upload Files to Colleague

General Topics

Optimizing Images for the Web

Symantec Anti-Virus - How to Install

Tips for Backup

WebAdvisor - Troubleshooting

Zoom Videoconferencing Knowledge Base

LCFiles

Access J-Drive Remotely Using a Mac

Access J-Drive Remotely Using a PC
LCfiles - Connecting with Mac OS X

Microsoft

Microsoft Office Home User Installation

Moodle

Visit our Moodle Resources Page

Telephones

Cisco 7821	Cisco 6941	Cisco 7962
Quick Guide	Quick Guide	Quick Guide
Medium Guide	Medium Guide	Medium Guide
Long Guide	Long Guide	Long Guide
Voicemail Button Menu and Voice Commands

Faxing
Call Pickup Group
Add a Speed Dial
Forward Office Phones from Off Campus
Office Phone Cheat Sheet

Network

FTP - FireFTP

FTP - Fetch

Security - General Safety Tips

Security - Mobile Device Safety

How To: Connect to GlobalProtect VPN

WebDisk - Getting Started

WebDisk - Mounting on Your Computer

WebDisk - Sharing Files and Folders

Wireless - Connecting

Wireless - Guest Access

Wireless - Guest Access Renewal

Wireless - Mobile Devices

Wireless - Printing

Thunderbird and Other E-mail

Thunderbird - Address Books

Thunderbird - Archiving Email

Thunderbird - Creating Multiple Identities

Thunderbird - Getting Started
Thunderbird - Multiple Accounts

Thunderbird - Signatures

Your LC Email Account 

Zoom Video Conferencing

Zoom Online Training and Support

Zoom Video Conferencing Knowledge Base
Zoom Video Conferencing Quick Start Guide

Zoom 101 : In Meeting Controls (Basic)
Tips and Tricks for Educators on Zoom
Comprehensive Guide to Educating Through Zoom