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Information Technology

Organization

While the Information Technology Division works as a team to bring you overall service, staff are organized into five functional units. The five functional areas are as follows:

IT Administration

The four departments within the IT division are overseen by the Administrative Staff.   The Chief Information Officer, Adam Buchwald, is assisted by the Directors of the four departments.  The Chief Technology Officer’s role is to align technology vision with academic and fiscal strategy by integrating institutional processes with the appropriate technologies. The Chief Information Officer is also responsible for all aspects of developing and implementing technology initiatives within the organization, maintaining existing enterprise systems, while providing direction in all technology related issues in support of information operations and core college values.

Client Services

The Client Services team provides desktop computing support for faculty, staff and students via e-mail support, telephone support and on-site support. Desktop computing support involves all aspects of desktop computing that fall within our Supported Software List. Client Services is also responsible for working with faculty, staff and students to show them how technology can be applied to their current activities so that they are better able to perform their job duties and/or pursue their academic and research activities. A major goal of this group is to help our faculty and staff become self-sufficient with the technology that they need to use. Further, the Client Services group works closely with faculty to help them utilize instructional technology in ways that can augment traditional teaching methods.

The Technology Training Program is also a part of Client Services. This program offers a variety of workshops and training sessions throughout the year on tools and topics of interest to faculty, staff and students. It also works with other areas of IT to develop training for services and technology not included under the Client Services umbrella. This may include classroom technology training and Information Systems training. This program also offers self-paced learning resources such as tutorials, and coordinates special training sessions with interested faculty, staff and students.

Information Systems

Information Systems provides support for the College’s UNIX-based servers. These machines house our administrative database (Colleague), mail and web services.

The staff of Information Systems support the use of any software installed by Information Technology on these servers, provide programming services to complement Colleague software, and consulting for database reporting using Query Builder and Informer.

IS also performs procedural analysis to aid in the effective implementation of the College’s software to create efficiency in every day business practices.

The administrative database tracks information about our students from the time they inquire about the college, all the way through to when they graduate and become alumni. It also tracks the personnel and financial business of the college.

If you need to access Lewis & Clark’s administrative database, please follow the link under “Datatel Colleague ” for the Access and Use Agreement form.

Instructional Media Services

Instructional Media Services (IMS) is located on the lower level of the south wing of Watzek Library. IMS services include: classroom instructional technology equipment supportequipment loanmultimedia production services and facilities, and consulting and training in media and presentation technology.

Equipment setup for events is by the Facilities Events AV Services team. Click here to make an online reservation or contact Linda Thompson for assistance:  503-768-7293 or eventsav@lclark.edu.

During the academic year, the equipment checkout window is open Monday-Friday, 9:00 AM-5:00 PM. Classroom equipment delivery and setup service is available, to the extent resources permit, from 8:30am-6:00pm Monday-Friday, and 9:00am-5:00pm Saturday.

Network and Telecommunication Services

Network and Telecommunication Services (NATS) is responsible for the planning, design, installation, and maintenance of the network infrastructure (cabling, hardware, software) that supports the College’s data, voice and video needs. This group is also responsible for effecting repairs on desktop computers.

Computer Labs are also managed by NATS.  Both PC and Macintosh labs are available on campus for student, staff and faculty use.  An L&C login is required to use the labs. Some of the labs are also used for instructional and training purposes, and can be scheduled through the main IT office.